Customer Relations Manager - Danish speaking
Oddwork Sweden AB / Ekonomichefsjobb / Göteborg
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Minna Technologies is the world's leading subscription management platform used by world leading banks. We, at Minna Technologies, are driven by giving the modern consumer more power over their subscription economy. Therefore, we provide an innovative and reliable platform that makes it easy to manage all types of subscriptions. In October 2017, our platform was integrated into Swedbank, resulting in 4.3 million customers getting easy access directly to our subscription management service. In order to continue our expansion and prioritize customer experience, we need to expand our family with a passionate Customer Relations Manager. Would you mind contributing to one of Northern Europe's hottest fintech start-ups?
About the job as a Customer Relations Manager
"Customer Relations Manager". Quite a fluffy title that comes with a number of meanings, right? Yes, we know it's fluffy. We also know that it was indeed the title that probably first caught your attention, so in order to keep that curiosity of yours going, we have written down this short summary about what it means to us.
As the new Customer Relations Manager in this family of talents, you will be responsible for handling and nurturing the relationships with our beloved users. We believe that great customer relationships are built upon humility, patience and a genuine passion for helping people, and we now need someone just like you to provide that to our users. In order for you to be able to do so, you use chat, email, phone and social media as your magic tools to help our users with whatever questions they have.
What can we improve to help our users? What do they want us to build? How can we maintain a high satisfaction rate? Those are the type of questions you will act upon on a daily basis, and you are also responsible of analyzing and tracking the feedback that we receive.
One could say that you are the voice of our users, and it is up to you to share their thoughts and opinions with the rest of the team. Needless to say, you will be an important part in the journey of conquering the world together with the rest of us. Pretty awesome and inspiring, right?
For you to be able to thrive in this role, the following attributes are preferable:
• Native/Bilingual proficiency in both English and Danish is mandatory
• Experience in working with cutomer relations.
• You ate motivated by both the benefits and the challenges of working in a fast-paced startup.
• A passion for helping people and finding new creative solutions on how to do so.
What we offer you
We, at Minna Technologies, are on a mission. We want to bring power to the modern consumer - all around the world! To achieve such an ambitious goal, we need to have the best talents with us on our journey. That is why we know we need to do some extra efforts to always make sure you will be thriving with us. That is why we offer shares in our company, team weeks at distant locations, remote workplace, flexible work hours, free beverages, social gatherings with colleagues, after work, free lunch during workshops or hackdays, parental leave and of course all the necessary equipment you need to create amazing value here. We are also very keen on helping each other to reach our personal goals, no matter what your goals are you can always count on our support and help. It's a true challenge to paint a picture of how it is to work with us at Minna, so maybe it would give you some more insight by checking out our Social medias - both Minna Technologies & Mina Tjänster. Our office is located in central Gothenburg close to Kungsportsplatsen.
PS. Bring your a-game, the whole world will be watching us!
Contact:
jonas@minnatechnologies.com (for questions and applications)
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2018-04-10ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2018-05-10
Klicka på denna länk för att göra din ansökanFöretagOddwork Sweden AB
AdressOddwork Sweden AB
Engelbrektsgatan 28
41137 Göteborg
KontorsadressEngelbrektsgatan 28 41137 Göteborg
Jobbnummer 4074512
Observera att sista ansökningsdag har passerat.