Customer Relations Agent
Amuseio AB / Inköpar- och marknadsjobb / Stockholm
2025-10-07
Visa alla inköpar- och marknadsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Amuseio AB i Stockholm Role Description
We're looking for a Customer Relations Agent to be the friendly, reliable face of Amuse, supporting our users and helping independent artists thrive. This role is perfect for someone who is empathetic, proactive, communicative, has a sharp eye for detail, and always ready to go the extra mile.
You'll be the main point of contact for our users, providing thoughtful support and smart solutions that make them feel heard and valued. Whether working independently or with the team, you'll take pride in shaping our users' experience and making a real difference every day.
Beyond answering tickets, you'll help keep things running smoothly by updating metadata on live releases, supporting internal workflows, and improving processes, while playing an important part in helping independent artists share their music with the world.
Responsibilities:
Provide exceptional support to our artists by managing and responding to Intercom tickets
Update metadata, artwork, and other details on live releases to ensure accuracy
Assist with team processes and internal workflows to keep operations running smoothly
Monitor and ensure Service Level Agreements (SLAs) are consistently met
Communicate with digital stores regarding processes, updates, or issues as needed
Create and maintain macros, help desk articles, and other documentation to improve support efficiency
Qualities and skills you possess:
You're organized and efficient, handling multiple tasks with ease and keeping everything on track
You enjoy working independently as well as with others and thrive as a collaborative team player
You take pride in your work, staying professional and reliable while delivering high-quality results
You're proficient in English, both written and spoken
Experience with Intercom or similar customer support platforms is a nice-to-have
If you also love music, that's a plus!
Practical information:
Scope: Full-time and Permanent
Team: Customer Relations
Reports to: Head of Customer Relations - Marcos Fuentes
Location: Stockholm (not flexible)
If this description resonates with you, we hope that you will apply to this role as we'll interview candidates continuously until we find our match. We encourage you to apply even if you do not match the description perfectly, as you may have other relevant experiences.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2026-03-26
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Amuseio AB (org.nr 559036-7016),
http://amuse.io Arbetsplats Amuse
Kontakt Marcos Fuentes
marcos@amuse.io Jobbnummer 9544247