Client Services Consultant
K2 Moving Systems Scandinavia AB / Administratörsjobb / Malmö
2015-05-19
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hela Sverige K2 Corporate Mobility Scandinavia, part of the K2 worldwide group of companies, is an established deliverer of services to the Global Mobility sector in Sweden, with offices located in Malmö and Stockholm.
We now seek to strengthen our team through the appointment of a Client Services Consultant to be based in Malmö.
As Client Services Consultant you will be responsible for managing the door-to-door relocation services for corporate assignees. The job role will require you to develop a relationship with K2 Corporate Mobility?s existing clients, proactively managing their international relocations in a fast paced environment. You will act as a point of contact for both assignees and HR contacts, and be accountable for shipping and destination services throughout individual relocations- presenting quotations, booking third party vendors, confirming schedules and retaining contact.
Day to day responsibilities include:
• Managing, and being accountable for a caseload of relocations for corporate clients
• Implementing and adhering to K2 Corporate Mobility's clearly defined processes, to ensure consistency in services
• Updating our Ascent technology platform and delivering high quality data to our clients
• Researching, communicating and ensuring that customs requirements and restrictions are adhered to for international relocations
• Co-ordinating and managing third party partners- reserving, booking, and auditing services provided by the partners
• Proactively communicating with assignees, colleagues and vendors
• Developing relationships with our clients, assignees and shipping vendors
• Building an in-depth knowledge of assigned clients' policies, cultures and service requirements
• Preparing reports for clients and colleagues
Desired Skills and Experience:
• Outstanding communication skills and demonstrable customer service experience, in any industry. Good verbal and written language skills.
• A brilliant understanding of geography and cultures- especially India
• Outstanding organisational skills, experience managing multiple projects
• Ability to work proactively and independently
• A keen eye for detail and commercial awareness
• A positive, team focused, "can-do" attitude
• The ability to manage and resolve conflicts or high pressure situations
• Fluency in Swedish and English is essential, additional languages are beneficial
• High level working proficiency in all Microsoft office programs- especially excel
Publiceringsdatum2015-05-19KörkortskravB
Varaktighet, arbetstid
Tillsvidare
Heltid
ErsättningFast månads- vecko- eller timlön
Så ansöker duSubmit your application with cover letter and CV via email to be contacted for an interview.
Ange följande referens när du ansöker: CS Malmö
Ansökan kan skickas till e-postadress:
lisa.viklund@k2corporatemobility.comKontaktLisa Viklund, Director 0406431351
lisa.viklund@k2corporatemobility.comFöretagK2 Moving Systems Scandinavia AB
AdressK2 Moving Systems Scandinavia AB
Box 24053
10450 Stockholm
KontorsadressKarlavägen 104
Stockholm
Övriga kontaktuppgifterTelefonnummer: 08-7832494
E-postadress:
scandinavia@k2corporatemobility.com Jobbnummer 2300238
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