Application Technician
H&m It-Avdelning / Supportteknikerjobb / Stockholm
2017-03-23
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hela Sverige H&M IT operation is looking for an experienced Application Technician for our internal systems. Take the chance to develop in a changing and dynamic organization!
We work in a creative and innovative area where our main goal is to create a stable platform for our users in the Buying and Production offices globally. We work in close cooperation with the development division Buying and Production. We have a strong focus on delivering a stable, well performing and secure infrastructure and application environment to our users and customers.
As an Application Technician you will primarily focus on project participation and act as technical operations expertise to secure transition from development to operations. You will be responsible for communicating the operational requirements towards the maintenance areas and support handover to our offshore team. The role will be transitioned more from hands-on technician to follow-up on the delivery. You will work with internally built systems as well as bought services and products. Automation and finding improvements in the operational solution is an important part of the daily work.
To succeed in this role you have excellent interpersonal skills, are service minded and have a solid understanding of IT, especially Infrastructure & Operations. You are an open and honest person who enjoys building relationships and have great communication skills. We work in a fast paced environment, which requires that you are driven, structured and have the ability to prioritize and work as one team. It is important that you can work both independently, are a good team player and can pursue work in alignment with H&Ms strategic goals. You will report to TSR (Technical Solution Responsible) for a sub area of BOPO I&O.
H&M is an exciting place for an IT career! We open up at least one new store every weekday somewhere around the globe at the same time as we're expanding online. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world's largest fashion retailers we can offer you endless career opportunities.
Duties
• Coordinate and escalate issues relating to the area
• Support the setup of technical environments
• Work closely with maintenance areas and projects (devops)
• Work closely and follow-up with offshore teams
• Communicate requirements towards infrastructure teams, for example storage, network, server and database
• Communicate requirements towards development teams to get an operational sound solution
• Support in capacity planning
• Support in setup of alarms and monitoring
• Work with Kanban and ITIL
Responsibility within the role
• To continuously work with improvements
• To understand the interconnection between many systems
• To deliver relevant and up to date documentation
• To support developers and projects in their maintenance situations
• To be a key role and have interest for the technical development
• To communicate requirements to other teams to achieve a better end-user experience.
Preferred competence
• Windows Server 2008/2012/2016, SQL Server 2008/2012/2014
• Microsoft Azure PaaS solutions
• ITIL knowledge, specifically Incident, Problem and Change management
• Preferably experience in MSMQ and T-SQL, IIS 7/8, Server Performance and Alarm Monitoring, VMware, Script Management (PowerShell)
• Previous background in working with Application/Server Operation
• Very good troubleshooting skills on Windows Server and Windows Applications
• Knowledge of network and infrastructure
• Offshoring and KPI follow-up of the delivery
Miscellaneous
As a person you are service minded, driven and committed. In this role you need to be able to work independently and enjoy networking.
• You are diligent and flexible
• You enjoy working in a fast pace and is driven in your work
• You have the ability to communicate about problems and solutions
• Social skills
• Very good skills in Swedish and English (written and spoken)
The IT department is an important part of the company's business and carries out operations, software development and maintenance of the company's systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers "Fashion and quality at the best price in a sustainable way". The IT-department is located in Stockholm and Borås and conduct business virtually all over the globe. The H&M group includes in addition to H&M the brands COS, Monki, Weekday, Cheap Monday, & Other Stories and H&M Home. As an IT-department, we work with all brands.
Publiceringsdatum2017-03-23Så ansöker duSista dag att ansöka är 2017-04-16
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 3394496
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