Agile Product Owner for Service Operations Platform
Swedbank AB / Datajobb / Stockholm
2025-09-01
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hela Sverige Do you have a passion for driving IT operational excellence through clean, connected data? Are you motivated by enabling transparency, automation, and governance across the IT landscape?
We are seeking a Product Owner to lead the strategy, development, and optimization of our Configuration Management Database (CMDB) in alignment with the Common Service Data Model (CSDM). In this role, you will ensure the CMDB becomes a trusted, structured, and value-generating asset that supports ITSM, ITOM, security, compliance, and enterprise architecture needs, enabling reliable and efficient IT services.
In Swedbank you have the opportunity to: Own the CMDB vision, strategy, and roadmap in alignment with enterprise goals and the ServiceNow platform strategy.
Ensure compliance with the Common Service Data Model (CSDM) framework, driving progressive adoption across the organization.
Define and prioritize backlog items for CMDB enhancements, integrations, and data quality improvements.
Partner with ITSM, ITOM, security, and business stakeholders to align CMDB data with operational and compliance requirements.
Lead initiatives to improve data accuracy, integrity, and automation of CMDB population.
Establish and monitor KPIs and dashboards for CMDB health, maturity, and value delivery.
Collaborate with platform governance forums to ensure federated owners align with guardrails and standards.
Drive adoption of CMDB best practices, processes, and tools across IT and business teams.
Communicate CMDB strategy, progress, and value to executives and stakeholders.
What is needed in this role: Proven experience as a Product Owner, Platform Owner, or similar role within ServiceNow or ITSM platforms.
Strong knowledge of Configuration Management, CMDB, and CSDM principles.
Familiarity with ITIL, ITSM, ITOM, and enterprise architecture practices.
Hands-on experience working in cloud-based ServiceNow environments.
Excellent skills in stakeholder management, communication, and influencing at multiple levels.
Proficiency in writing user stories, acceptance criteria, and managing product backlogs.
Ability to translate technical concepts into business value and compliance/regulatory outcomes.
Experience supporting technology risk, audit, or regulatory reporting (advantageous).
Practical experience working in Agile environments (Scrum, SAFe preferred).
Bachelor's degree in Computer Science, Information Systems, or a related field.
With us, you can experience: Personal and professional growth through self-leadership and continuous development.
Meaningful work that positively impacts our workplace, our customers, and society.
An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.
A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.
Benefits such as our share based reward program Eken, company pension plan, employee offer for banking products, health insurance.
"Join our team and...you will have the opportunity to be part of one of the largest cloud-based ServiceNow implementations, supporting a wide range of modules and internal stakeholders at Swedbank. Our team is focused on making the CMDB a cornerstone for smarter, more efficient, and transparent processes across the organization. We work in a professional yet supportive environment where collaboration, continuous learning, and a shared sense of purpose drive our success.Together, we'll shape the future of service operations at Swedbank."- Vijayavani Vijayakumar, your future manager
We look forward to receiving your application by 2025-09-20.
Location: Sundbyberg
Recruiting manager: Vijayavani Vijayakumar (+46730890405)
We may begin the selection during the application period, so we welcome your application as soon as possible.
We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services. Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everybody is welcome.
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Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2025-09-20
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Swedbank AB (org.nr 502017-7753)
Arbetsplats Swedbank
Kontakt Vijayavani Vijayakumar
vijayavani.vijayakumar@swedbank.se Jobbnummer 9484937