World Class Service & Support to Tetra Pak customers all over Eu
Manpower Huvudkontor / Butikssäljarjobb / Lund
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hela Sverige During 2013 Tetra Pak has established a European Parts Centre which is focused on servicing & supporting the European markets. We service ~2500 customer sites in Europe in thirteen different languages (Swedish, Finish, English, German, Spanish, Italian, French, Dutch, Polish, Serbian, Croatian, Portuguese & Turkish). The position offers a great opportunity to make a true difference for our customers and will provide you with valuable experience in a fast paced, dynamic and international environment.
Job Description
This summer, we are looking for additional Sales Administration Officers to join the team at Tetra Pak and play a vital role in their success for servicing and supporting the European customer base. The responsibility of the team is to handle all the administrative tasks for the spare part orders, from initial contact with the customer, to co-ordination and follow-up of transportation to the customer's destination. As a Sales Admin Officer you will be a key player in the organisation and for driving Tetra Pak's customer satisfaction in a direction that aims to increase Service, Performance & Quality.
Key areas of responsibility for the Sales Administration Officer:
Be the front-line operator in one or more languages (~50% of work)
• Main point of contact for customers & market companies for parts orders and inquiries.
• Respond to incoming orders and queries per phone and e-mail, utilizing a network of Tetra Pak colleagues & external partners for support
• Execute order administration tasks in SAP and other internal tools & systems.
• Follow-up on orders, service level agreements and other key measurements.
• Assure that transport to each customer is done in the right time, and at the lowest cost.
• Work in close cooperation with the European market companies & other internal departments
Be the second-line operator in one or more of the following areas (~50% of work)
• Issue purchase orders and follow up on deliveries from suppliers
• Preventive housekeeping of pending orders via our IT systems and reporting tools
• Participate in Daily Management and other activities to constantly improve the operation
• Responsible for driving and maintaining our Quality Management System (QMS)
In the position you will work with a dynamic team in a high-paced working environment. You will have extensive international contacts both externally with Customers and internally within Tetra Pak. Communication has to be pro-active, fast and accurate.
Who are you?
To be successful in this position you need to be a good communicator and have an excellent command in English both written and verbal. You are also fluent in at least one other European language from the above list. Knowledge within the logistics area and IT is an advantage but not a requirement.
As a person you are service minded, result oriented and can easily and on a detailed level understand work instructions, work processes and administrative tools. You can work independently and together with others towards set goals. You have excellent communication and networking skills, customer service being your leading star. You have the ability to take initiatives and drive for changes. You are a team-player and enjoy co-operating with others to solve the work tasks in the most efficient way.
What can we offer?
We give you a varied and diverse work while you have all the security of a permanent employment. You have the opportunity to gain experience from different workplaces and industries, and the chance to build a large network. We work with many attractive customers, and may open the door to interesting and exciting projects.
Contact
You are welcome to apply for the job via the application link below. Since this selection process is ongoing, it is important that you submit your application as soon as possible. If you have questions about the service, feel free to contact Manpower in Malmö at 040-660 63 10.
Publiceringsdatum2015-02-23Arbetstider och omfattning100% Enligt överenskommelse
ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2015-03-30
Klicka på denna länk för att göra din ansökanKontaktFrida Stubbendorff
FöretagManpower Huvudkontor
AdressManpower Huvudkontor
Klarabergsgatan 29
11181 Stockholm
KontorsadressKlarabergsgatan 29
Övriga kontaktuppgifter Jobbnummer 2176867
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