User Experience Manager
Scandic Hotels AB / Grafiska jobb / Stockholm
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hela Sverige With 280 hotels and 18 000 employees across six markets, Scandic Hotels is the biggest hotel chain in the Nordics. We are in the midst of an exciting business transformation with a focus on new, digital opportunities to alter the way we work today and in the future. Our continuous commitment to sustainability is a part of our business model and embraces diversity and inclusion. At Scandic Group we are a multi-talented team collaborating to find solutions for our hotels, guests and business to grow and to make a difference. Join a company where you can truly be yourself!
We are now looking for a structured, driven, social and curious UX Manager who always keeps the customer in focus. As a part of the E-commerce & Digital Innovation team you will work in a fast paced environment, focused on delivering a world-class digital experience for our guests.
As a User Experience Manager you will be responsible for the delivery of a customer centric and data driven approach to Scandic's digital platforms. You will work closely with Product owners, visual designers and developers to create a seamless customer journey that increases conversion, guest satisfaction and helps drive business goals.
Main activities and responsibilities
- Use data to inform design decisions
- Provide input for A/B tests and iterate designs based on findings
- Validate hypotheses through research and user interviews
- Organize and run usability testing sessions to validate designs
- Create wire frames, prototypes and supporting documentation
- Support the Product Owner in prioritizing the backlog based on input from research and testing
- Support the team in driving digital innovation initiatives
- Manage consultants and junior designers
- Share team successes and learnings with the wider team
- Experiment with new ways of working
- Run workshops with stakeholders
Who are you?
To fit in our data focused team - where we design our solutions based on evidence-based hypotheses - you bring the ability to use qualitative and quantitative data to inform their designs. You enjoy designing experiments to validate their hypotheses and you love to sketch out journeys and ideas with your colleagues, comfortable in creating prototypes to communicate your ideas.
As a person we think you are:
- Structured
- Love changes and challenges and not afraid to make mistakes. You are humble in your approach and in your dialogue
- You promote collaboration within and outside our team - you want to meet end-users and share your insights with your colleagues
- You are curious - love to dive into customer insights and explore hypotheses. You wish to understand people's behaviors, needs and expectations
- You like to try out new approaches, drive innovation processes and understand the value of great interaction design
- You have an eye for great design with a clear end goal in mind
- Sales driven
Experiences you bring and share with us
- 4 years relevant experience
- Experience from E-commerce
- Experience working with responsive web, mobile, apps, other digital interfaces
- A structured approach to managing work
- A proven history of using data to drive decision making
- Experience working with A/B testing
- Experience managing junior designers
- Good understanding of designing within an agile development methodology
- Proficiency in English, both written and spoken
- Good understanding of web accessibility standards
- You have a positive attitude and are a great collaborator
Technical Skills
- Sketch
- Prototyping tools
Nice to have
-
Basic understanding of Adobe Analytics or Google Analytics
-
SEO knowledge
-
Visual design skills
Information about the position
This is a full-time employment.
We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible.
If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.
We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking - contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.
DO YOU SHARE OUR VALUES?
BE A PRO GROW IN YOUR ROLE AND THE ORGANISATION
You are empowered to go in your desired direction, whichever that might be.
BE YOU AMONG FRIENDS
You can be yourself at Scandic, that's how we are able to give that genuine personal service to our guests. We don't always know what challenges we will face during the day, but we will solve them together.
BE CARING FOR THE BENEFIT OF TOMORROW
We will challenge you to take initiatives to accelerate the positive change for earth and build this and future generations as a whole.
BE BOLD MAKE YOUR ACTIONS MATTER
You are trusted to step out of your comfort zone and make a difference. We have the muscles to make use of great initiatives.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2019-12-17ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2020-01-19
Klicka på denna länk för att göra din ansökanFöretagScandic Hotels AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scandic Hotels AB (org.nr 556299-1009),
https://www.scandichotels.se/ Arbetsplats Scandic Hotels Group
Jobbnummer 5006770
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