Technilca Account Manager - IT strateg
E.s.f Capital Match AB / Datajobb / Stockholm
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Location: Stockholm
Travel Expectation: 30%
Overview:
Provides focus and drives consistency in the execution of all client Customer Care related matters to a customer. Acts as client ambassador to the customer and as the customer's representative. Leverages the support of local and corporate resources in managing and attaining high levels of customer satisfaction. Identifies, informs, and works with the account team on potential sales opportunities. Nurtures customer relationship and acts as a sales enabler to drive re-purchase loyalty toward our equipment and software. The individual strives toward delivering consistent service levels by exceeding customer expectations. The Individual will be responsible for providing detail reporting and trending analysis using all client service tools.
Principal Duties:
Conducts and leads Customer Care account review meetings. Identifies, facilitates and ensures effective communication of all technical queries and problem resolution from the customer to corporate resources. May also be requested to function as a Project Manager rolling out initiatives to ensure customer expectations are met/exceeded.
Participates and leads highly technical escalation and management conference calls; assumes leadership role in providing case status updates to management, account team and director level customers.
Presents all open cases and details regarding upcoming events. Prepares and presents Field Change Order (FCO) and Engineering Change Order (ECO) materials to the account team and customer.
Professional Skills
Understanding of VMware vSphere and VMware vCenter Server
Understanding of Networking by Cisco Nexus switches
Understanding of Cisco Unified Computing System (UCS)
Excellent written and verbal communication.
Posses excellent logic and data analysis capabilities
Customer facing experience.
Ability to work in a high-pressure environment.
Problem solving ? Ability to be resourceful and ?figure things out?
Self-confidence ? Ability to express opinions and influence effectively
Publiceringsdatum2011-12-17Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duAnge följande referens när du ansöker: ESF/TAM/STOCK
Ansökan kan skickas till e-postadress:
cv@esfab.netFöretagE.S.F CAPITAL MATCH AB
AdressE.S.F CAPITAL MATCH AB
41129 GÖTEBORG
KontaktuppgifterTelefonnummer: 08 503 211 01
Jobbnummer 1108657
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