Technical Support Manager/Engineer
eWork Scandinavia AB / Datajobb / Malmö
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hela Sverige For our customer we are looking for a Technical Support Manager/Engineer for LTE, WCDMA and GSM.
Job description:
Do you want to work in an international environment with cutting edge mobile phone technology?
As a technical support manager/engineer you will work in customer engagement activities and customer deployment phase. You will be working closely together with the customer and customer support teams as well as internal development and test teams.
You will have the responsibility, responsiveness, to make decisions and drive actions within the area of Network Signalling (NS) and Interoperability Test (IOT) in your customer project(s).
You will work as part of the customer support process to secure efficient turnaround of customer support issues and secure high quality customer deliveries and support the customer through to launch and beyond.
You need a broad NS covering GSM/EDGE, W-CDMA, LTE technologies, and experience in IOT and skills in working with test equipment in an IOT lab environment.
Tasks include:
• Responsible for first analysis of customer incident reports (IR)before assigning for further analysis, requesting priorities on IRs for further analysis by design and securing communication with the customer including following up on progress and updates on a regular basis.
• Establishing and maintaining close cooperation with the customer NS team.
• You will be responsible for coordinating IOT onsite support.
• You will be responsible for distributing customer HW within customer IOT and NS design for support purposes.
• You will maintain a close dialog with local Field Analysis Engineers in order to be more efficient in supporting the customer.
• You will coordinate the delivery of a Test Object (TO) when needed.
• The role is responsible for initiating engineering reports for the customer when needed.
• You will create incident reports in our change management system when specific support is needed by the CPO IOT Engineers.
Required skills:
• University or college degree in electrical engineering, computer science or equivalent experience.
• Good communication skills in spoken and written English.
• Programming knowledge.
• Excellent knowledge and experience within IOT and NS from at least 1 modem platform vendor.
• Good customer and cultural awareness.
• GSM/WCDMA/LTE protocol signalling and knowledge of related standards.
• Experience foom working abroad in an international environment.
Personal qualities:
You have a structured way of working and you are a driving force. You enjoy working both independently and in small teams and good communication skills are necessary. You are analytical and methodical in your way of working. You have an interest in working with customers, are a problem solver, have a strong will to learn and work both theoretically and practically and you are focused on reaching results on time.
Publiceringsdatum2012-09-25Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-10-24
Ange följande referens när du ansöker: Technical Support Manager
Ansökan kan skickas till e-postadress:
agneta.eriksson@ework.seFöretageWork Scandinavia AB
AdresseWork Scandinavia AB
Klarabergsgatan 60
11121 STOCKHOLM
KontorsadressKlarabergsgatan 60
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 0850605500
Jobbnummer 1348484
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