Technical Account Manager, Large Partners
Telavox AB / Kundservicejobb / Malmö
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You have experience from a similar role with high demands on understanding & support
You have an excellent ability to build trust and new relationships
You are an enabler for partner success through humans and technology
About the role
As a Technical Account Manager Large Partners, you will be a part of our team located in Sweden (HQ) and Spain.
You will be a specialist in your field and a project team member during the startup phase of a new large partner (Service Providers or Operator). You will also be a part of the main team who manages our large partners throughout their lifetime with Telavox which means actively contributing to making them as self-sufficient as possible.
Your main responsibilities include:
• Be the large partner's first point of contact via phone/email/chat
• 3rd line technical support for troubleshooting
• Uphold operational forums with your partners
• Owner of your partner's feature/change requests
• Conduct training sessions and products demos
As we work with partners nationally and internationally, this role requires full professional or native level in both Swedish & English.
About you
To do well and have lots of fun in this role, we believe that you have some experience from a supportive role, are genuinely curious about how things work, and are eager to understand technical issues.
• You are a service-oriented person with excellent communication skills and are able and willing to learn from experience
• You probably have some experience in a similar role, preferably in telecom, SaaS, or some nearby industry
Furthermore, you quickly understand the business and how value is created for both parties and proactively analyze the partner portfolio to find improvements. Your high energy, insatiable curiosity, and business acumen will make you successful in this position!
Telavox is the place to be!
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centers in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house.
Today we are a fast-growing and profitable company with +1.7b in revenue and +400 Telavoxers in nine countries. In addition to being part of an entrepreneurial and forward-thinking tech company, we can offer you a warm-hearted culture, legendary kick-offs, competence development, great career opportunities, and lots of fun!
Are you interested in becoming part of Telavox? Apply now!
We look forward to hearing from you! Send your application as soon as possible. If there are any questions, please contact our Talent Acquisition Partner Linus Nilsson at
linus.nilsson@telavox.com.
Learn more about what we do!
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2023-11-22
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Telavox AB (org.nr 556600-7786),
https://telavox.com/ Arbetsplats Telavox
Kontakt Linus Nilsson
linus.nilsson@telavox.com +46708918281 Jobbnummer 7854298
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