Support Specialist within eHealth
Cambio Healthcare Systems AB / Supportteknikerjobb / Stockholm
2024-11-15
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hela Sverige Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish health and social care. We are growing continuously and now have about 1000 employees in several countries.
The position
As a Support Specialist in Customer Support, you will represent the company as the primary point of contact for our customers regarding support for our services. Your role involves managing incoming incidents, requests, and conducting functional analyses, while continuously enhancing your expertise. We strongly value teamwork, where everyone shares responsibility and works collaboratively to deliver an exceptional customer support experience. Our approach is guided by the principles of ITIL.There will be opportunities to grow and take on additional responsibilities based on your skills and interests. This could involve a stronger focus on customer delivery or delving deeper into technical investigations and analysis.
Cambio is a company with employees from many countries, with many cultural backgrounds and creeds. We think that you share our belief that this diversity is a key building block in creating successful teams.Our culture is described through the words "Trust", "Care" and "Together" which permeateeverything we do.
About you
We are looking for someone who can assist customers with care and ensure they feel valued. Customer support is one of our key services, and you will play a central role in delivering prompt, professional responses to our clients.
We believe that an interest in software and previous experience in software support (whether functional or technical) are essential. You should be comfortable working with ITSM tools (such as Jira or ServiceNow) and enthusiastic about learning new tools and software to enhance support. You are a calm and methodical individual, capable of managing multiple support cases and processes simultaneously in a fast-paced environment. A responsible team player, you stay focused on achieving set goals while collaborating effectively with others.
Requirements
Experience from customer support
Experience from troubleshooting software
Good communication skills in Swedish, and English both spoken and written
Basic understanding of ITIL principles
General interest in software and technology
Familiarity with ITSM tools such as Jira or similar platforms.
It's a bonus if you
Experience with COSMIC or other Health Record System
Experience in healthcare and related IT systems in some form
Place of employment: Stockholm or Linköping
At Cambio we value a healthy work-life balance, and to encourage that we apply a hybrid working-model. Together with your team you decide which days you work at the office. On the remaining days you can work remotely from home, but you are always more than welcome to work at the office too.
Scope: Full time, on-call duties and weekends
Form of employment: Permanent employment, 6 months trial period
Other:The Support Specialistwill have access to sensitive data, necessitating background checks on the final candidate. We screen the applications and hold interviews continuously so please send your application as soon as possible via the link.
We encourage and eagerly welcome all applications, but we will only consider candidates who are located and have the legal right to work inSweden.We will ask for verification during the process.
We look forward to receiving your application!
Read more about us here!
Are you interested in Cambio but you don't feel that this position is the perfect match? Check out our other open positions at the career site here!
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2025-05-04
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Cambio Healthcare Systems AB (org.nr 556487-3585),
https://www.cambio.se/ Arbetsplats Cambio
Jobbnummer 9014197