support manager
Randstad AB / Datajobb / Helsingborg
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hela Sverige Job description
We are looking for an experienced support manager who will lead and operate in all aspects of IT service delivery including ensuring compliance with legislations, policies and other requirements.
Take the opportunity to join one of Sweden's most well-known companies as a consultant on a long term basis. The position is placed in Helsingborg but offers a hybrid set-up.
Randstad Digital is your career partner in IT and digital enablement. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. As your digital enablement partner, we apply our talent-first approach to accelerate your digital journey, helping you unleash your potential and unlock unseen opportunities.
Please apply at
www.randstad.se. If you have questions, please contact
sally.hansen@randstad.se.
For Randstad, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.
Responsibilities
Accountable for operational supplier management, e.g. responsibility for operational delivery and handling of system failures and new version roll-outs
Establish internal and external agreements as required to fulfill SLA for the platform
Manage platform budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency
Continually review and align license forecast and to ensure license compliance
Support the Platform Operations Manager with insights for balancing the need to implement the platform road map and ensuring platform availability and performance
Support the Platform Operations Manager with managing successful releases of changes to the applications as needed
Engage with Platform Engineering Manager and/or Chapter Leads regarding resources and functional expertise required for run-related changes
Contribute with insights to relevant forums related to the platforms
Help in applying best practice in service operations, continually driving to improve service and performance
Qualifications
Knowledge and experience of toolsets used to manage and monitor applications and infrastructure
Good written and verbal communication skills in English.
Knowledge and experience of running and operating core systems/platforms
Ability to achieve most tasks using own judgment and individual leadership
Ability to understand the complexity of the business and the role of technology as an integrated part of the business
Experience
Release management
About the company
Randstad
At Randstad, we see the possible in people. With business all over Sweden and in all areas of expertise, we help people find work that feels good, where they get the opportunity to develop and realize their true potential. With close to 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry. Our mission is to become the world's most valued working life partner. By combining our passion for people with the power of today's technology, we support people and organizations in realizing their true potential. We call it Human Forward.
Ersättning Not specified
Så ansöker du Sista dag att ansöka är 2024-07-14
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Randstad AB (org.nr 556242-1718)
Arbetsplats Randstad
Jobbnummer 8798041
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