Support Analyst
Scania CV AB / Datajobb / Södertälje
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Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania's success is depending on flexible and efficient IT solutions that support current and future business requirements.
The work environment at Scania's IT department is international and our employees are representing many different nationalities and countries. To this exciting and dynamic environment, we are now looking for new IT-professionals. The recruiting group is the group working with Digital Dealer exclusively. Our application is the base of digitalising the work for different roles in the Scania workshops and it is business critical.
Our support team is growing and we are now looking for persons with a significant interest in support. The team is working closely with all development teams as well as with the implementation team that is rolling out the application. We are striving to spread as much knowledge as possible within and between the teams and the working atmosphere is fun and encouraging.
Your role
As a part of the support team, you will, on daily basis, work with handling, analysing and solving problems that our customers are facing.
We also expect that you want to participate in the continuous improvement work within the team to make the support flow as effective as possible.
Our ambition is to provide our customers with the best possible support to their daily operations.
Your profile
We are looking for someone with a degree in IT or equivalent experience and that is fluent in English.
It is also preferable if you have the following experiences and competencies:
• Experience of support or customer interaction in other ways.
• A team player who appreciates collaborating with other people and is willing to help your team members to achieve the best results.
• Good analytics skills and that you like to solve problems. You can handle cases both on a high-level as well as analysing on a detailed level to solve technical issues.
• Good communicative skills, since communication is to be expected on daily basis, both with internal and external teams and customers.
• You are service-minded and customer-focused.
• You appreciate helping other people and provide premium support.
• Feel confident to host meetings with our internal team, external partners and users.
• You have a good capability of prioritising in order to solve issues depending on business impact.
• Have capacity to take on a leading role when needed.
• Can work both remotely and office based.
• Want to be a part of a fun and friendly team.
For more information about the position, you are welcome to contact recruiting manager Sanna Samuelsson at +4670 55 826 83. We welcome your application, including your CV and cover letter through the portal.
Varaktighet, arbetstid
Heltid/ Ej specificerat
Publiceringsdatum2022-10-10ErsättningPer agreement
Så ansöker duSista dag att ansöka är 2022-10-24
Klicka på denna länk för att göra din ansökanFöretagScania CV AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scania CV AB (org.nr 556084-0976),
https://www.scania.com/world/#/ Arbetsplats Scania
Jobbnummer 7060333
Observera att sista ansökningsdag har passerat.