Supply Chain Management, Customer Service Associate
Damco Sweden AB / Inköpar- och marknadsjobb / Göteborg
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hela Sverige Day-to-day activities in the SCM department revolves around our complex customer solutions. Activitiesinclude coordinating the entire chain of transport from origin to destination starting with following up on purchase orders and ensuring timely departure - in case of deviations finding the best alternative solutions in close collaboration with colleagues and carriers. More over there will be a continuous flow of projects on the customers handled or in connection with implementation of new customers.
Key responsibilities are:
• Being responsible to organize own daily operational activities in the team
• Manage the chain of transport from origin to destination as Control Tower for this customer as per SOP.
• Coordination with origin colleagues in ensuring timely follow up and reporting of deviations.
• Continuous monitoring of "on water" business.
• Destination handling and coordination - advising of containers, customs processes, and last mile delivery.
• Developing on existing customer solutions.
• Project management, continuous improvement and customer implementation.
• Maintaining and developing customer relations.
• Handle invoicing to customer in SAP
• Handle exception handling for vendors invoicing in SAP
• Involved in handling EDI error messages
In this role you will also:
• Participate and facilitate daily huddles
• Continuously identify operational improvements and drive process changes. Drive improvements forward in the team through our Tactical Implementation Plan tool
• Assist with creating reports, general as well as customer specific.
• Drive best practice sharing within the team.
• Drive effective process or systems implementations.
• Drive and participate in ad hoc projects.
• Work closely with our Global Service Center
You are a Freight forwarder, preferably within sea freight. Ideally, you have a mixed experience of import, export and cross trade and other products, e.g. air freight. An academic background would be a plus - within Supply Chain Management or similar.
We believe the ideal candidate has/is:
• a healthy drive for personal development
• a professional attitude/behavior
• great communication skills and tackle challenges with proactivity.
• a natural curiosity and thrive when solving problems and taking ownership.
• shipping/Logistics industry knowledge
• ability to prioritise (own and others tasks) combined with good planning skills
• presentation/facilitation skills
• well organized with strong attention to detail
• a team player with a "can do" attitude
• master English and Swedish on business level
Knowledge about SCM customers and setup would be a great plus, as well as technical skilled and interested (excel, SAP, EDI ).
The role as a Supply Chain Customer Service Associate will allow you to work with a global customer and their complex Supply Chain Management solutions. The position will through the day to day interaction with both customers, vendors and colleagues around the world offer lots of challenges and opportunities to positively impact a future career within Damco and the Maersk Group.
The position will also offer plenty of opportunities to develop your own skills and you will amongst others get the chance to excel in both customer facing and internal projects. You will also build your own LEAN toolbox since we believe in working smarter is the way forward.
When you join Damco, you 'll find that the world is your workplace. You 'll work in a culturally diverse, performance stimulating environment, surrounded by new ideas and different ways of doing things.
Publiceringsdatum2017-12-28Så ansöker duSista dag att ansöka är 2018-01-14
Klicka på denna länk för att göra din ansökanKontaktAivlis Chy +46 31 7512412
FöretagDamco Sweden AB
AdressDamco Sweden AB
BOX 8773
40276 GÖTEBORG
KontorsadressTERMINALVÄGEN 17
Jobbnummer 3877717
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