Service Account Manager (SW Engineer)
Jeppesen Systems AB / Datajobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla datajobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Jeppesen Systems AB i Göteborg Jeppesen, a subsidiary of The Boeing Company, is one of the largest software development companies in Göteborg. We develop innovative optimization solutions for the world's leading airlines. We are dedicated to continuous improvement, delivering more value to our clients, and exploring emerging technologies such as quantum computing, AI and big data analytics.
At Jeppesen's office in central Göteborg you will work in a one-of-a-kind software development organization with fascinating solutions that make a real difference to people around the world. You will be working in an agile learning organization, surrounded by a team of talented, creative and dedicated colleagues. You will learn and broaden your perspective by working with 400 professionals from more than 30 different nations, but also be part of a global organization allowing for collaboration with customers and colleagues across the world. Most importantly, you will be expected to make a difference.
At Boeing we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us!
A Service Account Manager (SAM) provides coordination of Post Implementation Services and Support for Complex Customers
He/she coordinates all tasks associated with a client maintenance agreement for multiple products.
Overall responsible for the execution of the maintenance agreements with one or two specific clients.
More specific details:
• Coordinate the change request delivery process (initiation, specification, development, resource securing, delivery, notification to sales for invoicing)
*Lead and mentor the group of service managers and system analysts working with the same client, assuring smooth customer communication
*Confer with clients to identify and document requirements, conduct business and technical studies
*Assist customers with advice on strategies, management and best practice system usage
*Form a tiger team in an emergency situation concerning cross-product issues
*Tollgate for product support readiness of implementation projects
*Secure resources from line organization to staff change request deliveries
*Coordinate client related tasks across different Carmen products and service managers
*Escalate unresolved issues to appropriate functional groups
*Address customer feedback within the Jeppesen organization
*Assure Jeppesen adheres to Service Level Agreements for 1-2 clients.
*Ensure change requests are delivered , followed up and invoiced
*Ensure management at customer is well informed about ongoing issues
*Client wishes, issues and opinions are well-known with relevant parties of the Jeppesen organization
This requisition is for an international, locally hired position. Relocation is not supported. Successful candidates must be able to obtain and maintain legal authorization to work in Sweden for continued employment. The candidate is responsible for ensuring no historical issues or barriers exist that may result in immigration issues. Final decision regarding immigration will be determined by the Swedish Immigration Office based on the applicant's education and personal background.
All Information provided will be checked and may be verified.
Please apply ASAP for this role as recruitment may commence before the end date of the job posting.
Publiceringsdatum2019-10-30Så ansöker duSista dag att ansöka är 2019-11-29
Klicka på denna länk för att göra din ansökanAdressJeppesen Systems AB
Odinsgatan 9
41103 Göteborg
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Jeppesen Systems AB (org.nr 556484-0303)
Odinsgatan 9 (
visa karta)
411 03 GÖTEBORG
Arbetsplats Jeppesen
Jobbnummer 4893779
Observera att sista ansökningsdag har passerat.