Senior Support Analyst
Itiviti Group AB / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos Itiviti Group AB i Stockholm Responsibilities
The Senior Support Analyst:
Is responsible for the day to day management of the account in line with the client stated Service Level Agreement and ultimately plays a large part in the client overall satisfaction
Owns the technical relationship with the account and manages it by having periodic visits to the accounts
Plays a key role in identifying Professional Services opportunities.
Answers questions or requests from the account, and handles "crisis situations"
May identify bugs in our products and is responsible for raising those bugs and managing their priority with the Engineering team(s) directly
Main processes, systems, tools used
UNIX based environments, in particular Red Hat Linux or similar
Scripting languages like Python, BASH, JavaScript, etc.
Jira, Confluence, Bamboo, gtest, gmock, google benchmark
Experience
3-5 years of technical experience / technical support
Fluent English is a must
Good written and verbal communication skills
Ability to work with global teams across time zones
Attention to details
Capability to prioritize
Experience in Fintech is a must
Team player
Publiceringsdatum2022-05-25Så ansöker duSista dag att ansöka är 2022-06-25
AdressItiviti Group AB
Kungsgatan 36
10395 Stockholm
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "Senior Support Analyst".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Itiviti Group AB (org.nr 556313-4583)
Kungsgatan 36 (
visa karta)
103 95 STOCKHOLM
Ansökan E-post:
petra.wallenius@itiviti.com Jobbnummer 6682458
Observera att sista ansökningsdag har passerat.