Retail Manager to Sweden
Ria Financial Services Sweden AB / Kassapersonalsjobb / Stockholm
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Visa alla kassapersonalsjobb i Stockholm,
Solna,
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Sundbyberg,
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hela Sverige Visa alla jobb hos Ria Financial Services Sweden AB i Stockholm,
Solna,
Göteborg,
Malmö,
Umeå eller i
hela Sverige One of the privileged places where we directly control and manage our business are our fully-dedicated stores where we're in direct contact with our customers. There, we can learn from them, understand their needs and expectations and also identify the areas where we can improve our service.
To enhance the role of our network of stores in the whole country's business, we're looking to add a qualified Retail Manager for Ria Money Transfer.
The Retail Manager (RM) will be responsible for the day-to-day running of the fully-owned stores of Ria and will lead the whole team to achieve its targets.
1- Increase the number of customers and promotion of the sales:
Manage and motivate the team to increase sales and ensure efficiency of the whole operation, both in the Money Transfer and in the Foreign Exchange activity;
Identify current and future customer requirements per point of sales by establishing rapport with potential and actual customers and exchanging with Store managers and cashiers;
Plan existing manpower taking into account legal frame to reduce the time of attending customers and "kill the queues" in high traffic periods ("seasonality").
Review and propose adjustments to pricing policies by reviewing selling activities (schedules, corridors/destinations, etc);
Design and organise special promotions, displays and events;
Detect new areas of business and/or growth.
2- Achievement of financial objectives:
Analyse sales figures achieved to compare them with the forecast; analyse variances and initiate corrective actions;
Analyse and interpret trends to facilitate planning; participate in the settlement of financial objectives by preparing an annual budget.
3- Management of the staff:
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as provide or organise training and development;
Maintain store staff job results by coaching, counselling and disciplining employees. The RM will dedicate a significant part of his/her time, at least during the first period, to plan, monitor and appraise job results;
4- Other responsibilities/tasks:
• Take an active part in the work opening new own stores within the territory (investigations, analysis, business case documentation, store planning, store launch/opening etc.)
• Ensure standards for quality, customer service, security and health and safety are met and solve the issues the branches may encounter in the day-to-day work;
We're looking for a hands-on professional, used to work in the field, in close contact with the employees, including staff responsibility (middle management experience is highly appreciated), and the customers and who has a proven track of significant sales achievements.
Academic requirements:
• Bachelor Degree; a Master or Postgraduate course in Business Management or related topic will be highly appreciated
• High level of English and Swedish, both written and oral. A third language is in advantage.
• At least 5 years of experience managing a network of point of sales, preferably in the Financial Services. A previous experience in sector such as Foreign Exchange or similar financial services would be an undeniable asset. Candidates having previous experience in the mobile and telecommunications sector could also fit.
• Used to participate in both operative-, tactical- and strategic initiatives within the Point-of-sales/retail sector.
• It's mandatory to bring experience achieving significant sales targets.
Personal requirements:
• Sales and customer orientation,
• Commercial awareness, result driven
• Ability to track budget and analyse financial reports, and to run/participate in, projects
• Management proficiency
• Excellent verbal communication
• Strategic planning
• Energetic and flexible attitude
We offer a dynamic professional environment, in a multicultural team (we are as multicultural as our customers!) in a constantly growing and evolving business with plenty of opportunities to evolve to those professionals who naturally accept empowerment and the responsibility of assuming new responsibilities.
With less than 30 years in the industry, Ria has become one of the leading players in the financial services sector supporting millions of customers worldwide in staying connected and sending money across more than 140 countries all over the world. However, we didn't become the world's third largest Money Transfer provider in the blink of an eye. This spectacular growth is the fruit of the continuous efforts and dedication of our Ria employees who are passionate for their work and deeply believe in what they do. We understand and support our clients and our agents, who act as ambassadors of Ria in their stores. We also listen and work closely to our customers, who trust on the brand who has become a game-changer in the sector, applying beneficial rules for our customers and their families as well as delivering an efficient service. We're proud of all our achievements and strive to achieve more through the addition of dedicated, hard-working and passionate team members.
Publiceringsdatum2017-12-01Så ansöker duSista dag att ansöka är 2018-01-08
Ange följande referens när du ansöker: Retail Manager Sweden
FöretagRIA FINANCIAL SERVICES SWEDEN AB
AdressRIA FINANCIAL SERVICES SWEDEN AB
SVEAVÄGEN 17
11157 STOCKHOLM
KontorsadressSveavägen 17 8TR
Jobbnummer 3832786
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