Regional Remote Service Leader
GE Healthcare Bio-Sciences AB / Supportteknikerjobb / Stockholm
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In this role you will be responsible for providing expert remote technical support for Ultrasound products for customers and supervision of Remote On Line Engineers (ROLEs) activity in his region. You will be providing first response and remote solutions where possible to customers experiencing technical issues.
Essential Responsibilities
Ownership of FFA jobs for his region - prioritization and follow up on RFS reactivation to Customer Service Centres.
Provide phone support or InSite support to customers and characterize incoming technical issues and prioritize between jobs.
Diagnose complete failure and propose the right part to be ordered in parallel to the FSE assignment done by Customer Service Centre.
Ownership of Transfer Rates and Transferability (FFA, CCaaS, PIC2, Auto RFS, Machine RFS & telephone activity).
Communicate proactively and share information with field teams, Service Operation teams and other support functions.
Through effective communications, IB analysis and field network utilization define training needs and support MSL to set-up and control training plan and execution.
Analyse remote and proactive job results and define action plans to improve service productivity and customer satisfaction.
Analyse job results and IB to improve efficiency and productivity working together with MSLs and other RSLs.
Identify opportunities to improve overall service delivery processes, remote tools, and support capabilities.
Provide effective support to FSEs to ensure they can repair effectively with the preliminary diagnostic of the RSL. This is an efficiency enabler for field on site operations.
Qualifications/Requirements
Extensive engineering experience with the repair and maintenance of Ultrasound systems
Ability to handle/resolve difficult technical issues and expert level knowledge in Ultrasound
Desired Characteristics
Strong customer-service skills
Highly motivated team-player,
Prior project or technical leadership experience
Ability to train/mentor peers, ability to stay calm in pressurized situations and coach people through solving problems
Strong written and verbal communications skills that can effectively communicate with a diverse workforce
Ability to effectively communicate over the phone
Ability to drive improvements in efficiency, knowledge/experience with the healthcare industry
Knowledge of GE Healthcare products preferred, proficient in Microsoft Office Suite, excellent computer skills and networking ability.
Publiceringsdatum2020-03-05Så ansöker duSista dag att ansöka är 2020-03-11
Klicka på denna länk för att göra din ansökanAdressGE Healthcare Bio-Sciences AB
Vendevägen 89
18211 Danderyd
Omfattning Detta är ett heltidsjobb.
Arbetsgivare GE Healthcare Bio-Sciences AB (org.nr 556108-1919)
Vendevägen 89 (
visa karta)
182 11 DANDERYD
Arbetsplats GE Healthcare Danderyd
Jobbnummer 5133455
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