Program Manager - Car Service and Repair Experience
Adecco Sweden AB / Marknadsföringsjobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla marknadsföringsjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Adecco Sweden AB i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige The team you will join is responsible for all accessory and parts sales as well as service cost of ownership and to make sure our workshop technicians can help customers in need of repairing their cars.
Role description
As a Program Manager at Service and Repair Experience, you will be responsible for overseeing and executing a portfolio of projects and initiatives that align with our company 's strategic objectives. The focus will be on building the Aftermarket digital landscape supporting our Service Partners and connecting them with our Engagement Centers. You will work closely with cross-functional teams, stakeholders, and partners to ensure the successful planning, execution, and delivery of these projects.
In this role, you 'll be expected to oversee and execute projects and initiatives that align with our company 's strategic objectives. Working as a member of our Car Service & Repair Experience team, you 'll be instrumental in building, leading, and managing cross-functional project teams. The role entails a focus on building our aftermarket digital landscape that supports the end-to-end customer service experience. Ensuring that effective collaboration and communication are present throughout the entire process.
See below for a more thorough breakdown of the various tasks and areas you 'll be responsible for:
• Collaborating with senior management to define project scope, objectives, and resource requirements.
• Effectively communicating project status to stakeholders and making recommendations for necessary adjustments.
• Identifying potential risks and developing mitigation strategies to ensure project success.
• Ensuring that project deliverables meet quality standards and customer expectations.
• Monitoring project budgets and providing accurate financial reporting.
Deliveries
Explaining the ideal state including road map and business case, both from a business and digital perspective. Complete mapping of processes involving several brands, including but not limited to the area of service engineering, technical support, and pricing. Business requirements aligned with Digital.
About you
You demonstrate leadership skills with the ability to guide and manage multiple projects simultaneously. We see that you are an excellent communicator who can interact with stakeholders at all levels. You also possess problem-solving abilities and strong analytical skills with an eye for identifying the best way forward to reach goals.
To be a successful match, you 'll need the following qualifications:
• Previous extensive experience (probably more than seven years) as a program manager or similar role.
• Previous experience from working with automotive after-sales and customer service.
• Good understanding of enterprise architectures and an interest in digital solutions and workshop systems
• M.Sc. degree in industrial engineering and management or a similar area.
This is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain a growth mindset. Change happens often. But so does progress. Expect an accelerating, exciting environment.
Other requirements
In order to succeed in this role, and at this company in general, there are a few characteristics you 'll need to have. Tenacity. Flexibility. Curiosity. The ability to take the initiative, to meet deadlines and requirements, and to abandon ideas when they 're not feasible.
About the position
The assignment is a consultant position with employment at Adecco. The start will take place as soon as possible after agreement.
Contact
If you have any question about the assignment or the recruitment process, you are welcome to contact responsible recruiter Caroline Carlsson at
caroline.carlsson@adecco.se If you have any technical issue with the application process, please contact
info@adecco.se We do not accept any applications via email.
Join us in shaping the future of automotive engineering and manufacturing. Apply now and be a part of our journey to drive sustainable and innovative solutions for tomorrow 's mobility.
• Applicants must possess a valid work permit applicable in the EU region.
Keywords
Engineering| Program manager l Project manager | customer service | aftermarket | industrial engineering | Automotive | Adecco | Göteborg
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2023-11-09
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "ref-43728".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Adecco Sweden AB (org.nr 556447-2677),
http://www.adecco.se/ Kontakt Caroline Carlsson
Caroline.Carlsson@adecco.se Jobbnummer 8241873
Observera att sista ansökningsdag har passerat.