Network Technical Engineer - L3 Service Desk
Stream / Supportteknikerjobb / Solna
2011-11-25
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hela Sverige Stream Global Services is a premium, business process outsource (BPO) provider specializing in customer relationship management services including technical support services that increase revenue generation, improve operational efficiencies and enhance brand loyalty.
Due to implementation of new project, we are looking for:
Network Technical Engineer - L3 Service Desk
Location: Stockholm (Solna)
Job Description
Working to drive forward our Client's mission of delivering a top quality service to its internal and external customers, this role will involve working on the full product lines. Excellent knowledge of networking protocols and topologies is essential.
As a key member of the EMEA Support team we are looking for a candidate that has CCNA, or three year support of commercial network environments.
An energetic and enthusiastic approach is essential as the successful candidate will be expected to work autonomously and independently and drive forward the establishment of a top quality support team. Excellent communication skills and a desire to progress and learn will be equally important.
Duties and Responsibilities
• Dealing with customer queries from L1 and L2 Service Desk
• Recreation of customer's environments in order to aid troubleshooting or to proof concepts before deployment
• Work with 3rd party products to create successful network environments
• Update and monitor call logging system, to ensure our customers receive top level service
• Communication and interaction with technical support staff at client's locations
Skills & Qualifications
• Min. 3 years experience in IT/Network L2/L3 Service Desk
• Must have min. CCNA (CCNP- as an advantage), other network qualifications always desirable
• Experience of supporting NAS and SAN devices, including integration with active directory and backup software vendors
• Knowledge of Storage and MS active directory
• Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems
• In-depth knowledge of VPN, wireless networks, wireless securities and remote access
• Some knowledge of security and antivirus products would be useful but not essential
• Excellent communication skills with the ability to support and mentor junior teams remotely
• Very good time management skills and ability to work under time pressure
• Good Swedish and English skills
Publiceringsdatum2011-11-25Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-12-09
Ange följande referens när du ansöker: L3
Ansökan kan skickas till e-postadress:
sara.savstrom.borg@stream.comKontaktPaul Ljungberg, HR Manager, 042-495 7005 (Kontor),
paul.ljungberg@stream.comFöretagStream
AdressStream
25225 HELSINGBORG
Jobbnummer 1090205
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