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InfoCare Service AB / Supportteknikerjobb / Stockholm
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hela Sverige InfoCare Service AB erbjuder dig goda karriärmöjligheter och spännande uppdrag inom områden som installation, driftsättning och teknisk support.
Vi är Nordens ledande, oberoende tjänsteleverantör och i Sverige har vi kontor på 24 orter där våra konsulter och tekniker dygnet runt och året om ser till att våra kunder, små som stora, har fungerande och lönsamma IT-system. Våra största kunder återfinns hos allt från dagligvaruhandeln till myndigheter från norr till söder. Nu växer vi ytterligare och söker ännu fler, engagerade kollegor.
We are now looking for a new star to join us on InfoCare. If you feel that you fit the description below, do not hesitate to send us your application. We need your CV in English and Swedish.
As a person, you are outgoing and social. You are part of the good mood in the team.
Job Responsibilities:
• Update and Record of activities in relevant IT Ticket Management System, Coordinating and agreeing attendance time and date with key stakeholders.
• Effectively and accurately communicate relevant project information to the team.
• Ticket SLAs and KPIs are achieved. Implement policies, procedures and materials to assure compliance
• Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
• Provide support either through phone, remote tools, or in person at onsite
• Perform installation as needed either through physical or network medium
Preferred Skillsets: Project Management
• Support Network and Server teams by assisting with rack and stack and running cables.
• Update and Record of tickets, ticket Management System, Coordinates and agree attendance time and date with key stakeholders.
• Task queue, SLA/KPI Management, Problem Escalation/RCA/CAR), external vendor management.
• Work independently and manage team, as well as collaboration with team members.
• Customer facing skills, able to communicate clearly and effectively with Client and the Customer
Preferred Skillsets: Technical
• Data Center, Infrastructure, IP Network, TCP/IP, Fiber Optics Networking, Access Points, routers, switches, WiFi network.
• Clean & Test Fiber & copper cable, LSPM/OTDR/VFL, Physical Cabling.
• Networking, Storage, IoT type Hardware, IMAC, PC deployment.
• Insert/Remove Media, Replace Defective Components, Configuring Remote Access
• Management, control, and monitoring of server infrastructure, Familiar with backup and recovery software and methodologies.
• Reboot routers, servers, storage devices or other equipment, Tape Management and Maintenance
Work Experience:
• 5-7 years of Enterprise IT Infrastructure, Data Center Infrastructure experience or equivalent
• 3+ years of experience working closely with technical and operations team.
Equivalent Qualifications
• Bachelor of Engineering / Technology / Science or Equivalent Work Experience
• MCP/MCSE,CCNP,,CCDP CCNA are desirable certifications
• Knowledge of ITIL and experience of working within an ITIL environment would be beneficial
I look forward to receiving your application.
/Jenny
Varaktighet, arbetstid
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Publiceringsdatum2021-10-11ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2021-11-11
Klicka på denna länk för att göra din ansökanFöretagInfoCare Service AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare InfoCare Service AB (org.nr 556549-7541)
Arbetsplats InfoCare
Jobbnummer 6033050
Observera att sista ansökningsdag har passerat.