Manager Damage Repair - Car Service Business
Volvo Personvagnar AB / Chefsjobb / Göteborg
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hela Sverige Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
About us
Service Concepts operates in Car Service Business and has the purpose to develop and implement sustainable service concepts that promotes profitability, efficiency and enables service excellence for our consumers. Our vision is to be the preferred supplier of service concepts and processes to our retailers and markets.
Car Service Business is on a transformation journey and we at Service Concepts play a vital role in making the transformation happen. We develop, own, and implement global Service and Damage repair concepts and processes. We also ensure digitalization of our Customer Service Process and our service and repair processes. We are now recruiting a new Manager to represent our Damage repair team.
What you will do
You will lead the team that develops and maintains global concepts within the Damage repair area. Your team is also responsible for innovating and identifying new business opportunities. Working closely both with internal stakeholders and markets to develop and support with roll-out of Damage repair concepts.
You will also lead the competence development of your team members as well as develop and maintain a People plan and budget together with other Managers to match our product roadmap for the short, mid and long term.
Your further responsibilities are to support and develop the organization and culture, as well as be responsible for staffing our product teams so they can meet current and future demands in our ongoing commercial transformation.
You have a performance lead responsibility meaning that you need to support your team to deliver projects according to plans. Escalate if targets are not met according to plans and ensure that damage repair concepts are implemented on market and retailer level.
Who you are
We are looking for a leader that share our enthusiasm for creating great customer experience. A person with leadership experience and a profound damage repair knowledge.
You have experience from being a people leader within Damage repair. You also have proven experience from business development within the automotive Damage repair area with a good knowledge of customer service processes and experience from local markets (NSCs, retailers or customers).
You have working skills from Project Management and Change Management.
High verbal and written communication skills in English is important and experience from Agile way of working is meritorious.
On a personal level
You have a great motivation to deliver, so a doer mentality and a "can-do-attitude" is important. You are a team player who enjoy interacting with people and understand that collaboration will be key to get things done and make real impact. You are good at networking and managing dialogues with stakeholders. You have experience from quickly learning new contexts and an ability to communicate and describe those for a third part. You are structured, solution oriented, good at planning and a person that enjoys taking own initiatives and to ensure continuous improvements.
This position is based at our Head Quarters in Torslanda, Sweden.
Sounds like you?
Most welcome to connect. If you want to learn more about this position reach out to hiring Manager Kajsa Torring at
kajsa.torring@volvocars.com.
For questions regarding the recruitment process, please contact Senior Recruiter Pedram Yousefi at
pedram.yousefi@volvocars.com.
Interview will be held by continuously and let us know why you think you would be an ideal fit for this role in your application letter!
We want your application in English at the latest 2023-10-10.
Please note that applications via email will not be accepted due to GDPR.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2023-10-10
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "67099-41938139".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Kontakt Pedram Yousefi
46729669876 Jobbnummer 8143359
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