Lifestyle consulant
American Express Serv Eur Ltd, Engl filial / Butikssäljarjobb / Stockholm
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hela Sverige Visa alla jobb hos American Express Serv Eur Ltd, Engl filial i Stockholm We are currently seeking a Finnish speaking Lifestyle Consultants to join our expanding Travel & Lifestyle Services team in an exciting and driven work environment. If you have exceptional customer service skills, take great pride in your work and enjoy going above and beyond to surpass expectations, then this role could be for you.
As a Lifestyle Consultant within American Express, you will work within our service center, taking incoming calls from Card Members, providing knowledgeable and consultative service that is based on your own experiences and expert knowledge of the local scene. Using effective questioning and rapport building, you will be able to make personalized recommendations and reservations through your understanding of the products and benefits available and ability to match these to the Card Members' requirements. American Express fosters a goal-oriented environment, where you will be frequently coached as our commitment to help you develop world-class consultative skills.
As a Lifestyle Consultant, you will be responsible for:
Serving as "Destination Concierges" who have up-to-date insider knowledge and secure access to exclusive, local hot-spots.
Crafting memorable experiences through knowledge of destination specific experiences in food and restaurants, exclusive clubs, adventures, concerts and other premium venues
Gathering and sharing local content through knowledge platforms, and manage relationships with top restaurants and other destinations.
Actively participate and knowledgeable in the local cultural events, restaurants, clubs, etc.
Acting as the expert "feet on the ground" to drive real insights, supporting high-touch servicing.
Participating team member that will receive warm transfers from other lifestyle agents.
Gathering and sharing local content through knowledge platforms.
Essential requirements:
A successful applicant will have the following qualifications:
Destination Knowledge
A minimum of 1 year recent experience in a customer facing premium or luxury service industry
Strong appreciation for culture, events and dining.
Extensive local knowledge with the existing or ability to cultivate deep relationships with local establishments and suppliers.
Customer Service and Communication Skills
Our customers have very different requirements from call to call so you will need to be able to identify these through the rapport you build and confidently match products and services to meet their needs and exceed their expectations.
The ability to communicate with our customers is vital to your success in this role. It is important to be able to adapt your approach to the customer, providing personal insight and building a strong rapport. Your customer interaction will mainly be on the phone but strong written skills via e-mail are also very important.
Previous call center experience is preferred.
Fluent in Swedish and Finnish (written and spoken) is required (English mandatory).
Computer Skills
You must be IT literate as you will need to be able to understand and use Internet search sites and e-mail, in addition to the other in-house systems. There is a great deal of multi-tasking involved in these roles and your ability to quickly and confidently navigate a number of systems at once will be vital.
Research / information gathering and problem solving skills are essential, you will deal with a wide variety of inquiries so your ability to 'think on your feet' and provide in-depth solutions quickly and efficiently.
Sales Skills
Sales experience will be beneficial so that you can cross-sell relevant products and services.
Effective consultative selling skills and the ability to listen to the customers' needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.
Other Skills
Time management skills are vital - due to the multi-tasking nature of the role, you will need to be re-prioritizing your workload regularly in order to meet your deadlines.
The ability to adapt to an ever changing environment and being resilient.
Must have a 'can-do attitude', curiosity and a healthy competitiveness.
Willingness to accept frequent feedback and coaching with an openness to incorporate these changes in service style.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-04-30TillträdeJune
ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2015-05-10
Via länken:
Klicka på denna länk för att göra din ansökanKontaktHanna Peacock + 46 (0)8 429 59 03
Hanna.peacock@aexp.comFöretagAmerican Express Serv Eur Ltd, Engl filial
AdressAmerican Express Serv Eur Ltd, Engl filial
10682 STOCKHOLM
KontorsadressMagnus Ladulåsgatan 5
Övriga kontaktuppgifterTelefonnummer: 08-4295000
Faxnummer: 08-4294284
Jobbnummer 2274558
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