Head of Services SA BOS (751710)
Ericsson AB / Inköpar- och marknadsjobb / Stockholm
2025-03-10
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About this opportunity:
We are now looking for Head of Services, Business & Operations Support Systems. This role will be a direct report to the Head of Solution Area Business & Operations Support Systems. This role can be based in any of SA BOS main sites across the globe dependent on the finalist's current location. This is a leader of leader position. There are around 300 plus headcount in the unit today. Position reports to Head of BCSS SA BOS, there are currently 9 managers reporting to this role.
What you will do:
Drive an organization focused on service excellence for the SA in close collaboration with SDUs and MA/CA delivery.
Responsibility of securing competence for SA offerings to support release and rollout of deliverables in a timely manner.
Define delivery models, key success factors, resources mix, right shoring to ensure competitive service delivery.
Define and drive industrialization and automation assets for the services portfolio
Define and drive serviceability requirement for the SA portfolio as well as identify future service offerings.
Build and execute pre-sales and scoping to ensure project deliveries and success in execution.
Proactively track key projects and ensure intervention to secure project success.
Develop one team and a performance-oriented culture across service delivery (MA CSS and BA)
Continuously build diverse talent to secure competitive competence in the unit.
Evolve services delivery strategy and execution to stay competitive and relevant to the customer needs.
The skills you bring:
Ability to drive services aspects for the SA to ensure a complete product and services offering.
Ability to provide a clear direction, priorities, and success criteria.
Ability to One team approach across SA, SDU and MA.
Ability to lead in a complex business and organizational environment.
Strong in strategic thinking, strategy execution, transformation, and business excellence in the unit.
Ability to build and retain competitive competence & diverse talent.
Enable people - Experience in running large organizations and managing large global diverse matrix organizations.
Drive Innovation and Customer Excellence
Strong organizational and communication skills.
Minimum Requirements:
University degree in Engineering / ICT
Track record of successfully achieving results in a complex cross functional organization.
Strong business acumen and how to drive profitable growth.
Excellent financial awareness and how services impact our financial performance.
High integrity
Vetting including references and relevant background screening will be conducted for final candidates.
Why join Ericsson?
At Ericsson, you 'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what 's possible. To build solutions never seen before to some of the world's toughest problems. You 'll be challenged, but you won't be alone. You 'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden (SE) || Stockholm
Job details: Service Delivery Line Manager
Så ansöker du Sista dag att ansöka är 2025-03-20
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ericsson AB (org.nr 556056-6258)
Torshamnsgatan 23 (
visa karta)
164 40 KISTA
Arbetsplats Ericsson
Jobbnummer 9210675