Head of Build Services (141553)
Ericsson AB / Ekonomichefsjobb / Stockholm
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Head of Service Line (SL) reports to the Head of Regional Network Services (NES) and is a member of the Regional Network Services Leadership Team.
The Head of SL is responsible to achieve the financial targets set by Head of Network Services in the Region.
The Head of SL is responsible for sales support and delivery of the services portfolio that the SL represents.
The Head of SL is responsible for operational management of all SL resources, regardless of location in the Region.
The Head of SL is responsible for the implementation of strategies needed to secure business objectives.
Key Responsibilities:
• Drive business development & portfolio argumentation for the services portfolio that the SL represents
• Drive Solutioning & Commercial Strategy
• Provide services pre-sales support including competence for pre-sales and Core-3 roles (e.g. CSR, CFR).
• Drive forecasting, dimensioning and optimization of the delivery capacity based on business needs as well as operational efficiency, i.e. accountable for cost of delivery
• Define and execute competence strategy for the SL in order to secure capability across all areas of the SL portfolio along with closing SL critical competence gaps
• Sign-off of scope, time and cost, including resource mix (own resources, FSO, GSO, other regions, ARPs or ASPs) for pre-sales and delivery within SL portfolio.
• Fulfillment of agreed business/financial targets as well as customer satisfaction targets
• Manage SL related customer and CU escalations
• Secure close co-operation with GSO Delivery Flows and Customer Unit Operations
• Secure usage of global processes, methods and tools applicable for the SL
• Drive continuous quality and operations excellence.
• Drive business lead generation activities
• Build a services culture and ways of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Lead by example.
• Proactively work with the service portfolio owners for strategic development of the area
Impact:
• Head of SL is responsible for BNES targets in the Region (e.g. NS, UM etc.)
• Head of SL is responsible for fulfillment (scope, time, cost, quality) of service delivery, within the SL portfolio, to the customers.
• Head of SL builds and maintains capabilities needed for the Region, as required to meet business needs to achieve profitable growth and customer satisfaction
Requirements:
Education:
• University degree in Business or Engineering / ICT.
Experience:
• 10-15 years of experience in managerial positions within the telecom and/or ICT industry
• Extensive experience in pre-sales support and service delivery across all areas of the SL portfolio
• Ability to effectively translate customer engagements needs into requirements on the SL.
• Experience in forecasting and dimensioning of delivery capacity based on business needs
• Ability to lead a service delivery organization cross multiple geographical sites towards multiple customers
• Senior capability in managing and driving change in a large, complex organization
• Ability to attract, develop and retain competence in the SL
• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
Please apply via following link:
https://performancemanager12.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=141553&company=Ericsson&username=&st=23152A1954DFCB609C4807D02D3E6426C2E9993CVaraktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-09-29ErsättningFast månads- vecko- eller timlön
FöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Kista
Jobbnummer 3076652
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