H&m Is Looking For A Cmdb Configuration Manager
H&m It-Avdelning / Övriga jobb / Stockholm
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Borås eller i
hela Sverige Do you want to help H&M to get a complete view of our IT Service delivery? Do you want to help us making our Configuration Management Database a powerful information hub for all operative processes? Then this is the role for you!
Within the Asset & Configuration Management function we have a team that is responsible for Configuration Management. The team consists of three Configuration Managers that are responsible for maintaining the logical model and the information quality of the Configuration Management Database (CMDB), which contains Configuration Items required to deliver H&M:s IT Services and their relations.
We have recently launched a new IT Service Management system. Together with that we have also set up a new service oriented structure of the CMDB. We believe this will support us in a better way in showing how IT Services, Applications and Hardware components are interconnected and dependent on each other, and how changes or events on one configuration item may affect other parts of the IT delivery.
We are now looking for a new team member who wants to be an active part in establishing the new CMDB and be a part of continuously improving way of working. One of the challenges in the role is to ensure CMDB information quality from a central perspective, while being dependent on information owners in different parts of the delivery organization. The Configuration Manager is a key role in an interesting transition into a more service oriented view of our operational IT delivery.
To succeed in this role we believe you enjoy structure and orderliness, and are service minded. You are good at performing operative and administrative tasks, but is also able to think tactically and process oriented. You are used to drive and manage your own tasks, and are not afraid to take responsibility to make things happen.
H&M is an exciting place to start an IT career! We open up at least one new store every weekday somewhere around the globe at the same time as we're expanding online. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world's largest fashion retailers we can offer you endless career opportunities.
Your responsibilities
The job of an Configuration Manager at H&M comes with a lot of responsibility - and lots of fun. Your to do-list includes:
• Operate the configuration management process, coordinate and follow up the configuration management work
• Continuously evaluate and identify configuration items
• Ensure a model is used that provides valuable information to other processes
• Ensure a configuration structure is used that shows the relationships and hierarchy between configuration items that comprise a configuration
• Ensure ownership of configuration items
• Provide reports, including management reports, impact analysis reports and configuration status reports
• Perform training
Just like everyone at H&M, we believe you are a social, open, communicative, sales-minded and ambitious team player full of drive and optimism. And your skills include:
• A process-oriented mind-set, with a good knowledge of ITIL
• Being good at analyzing and understanding complex structures and processes
• Being quality conscious and having a drive for continuous improvements
• Knowledge of previous work with an ITSM-tool such as ServiceNow
• Good leadership and communication skills
• Fluent in English, and preferably also in Swedish.
• Previous experience in CMDB management is a benefit
The position is full-time with placement in Marievik, Stockholm.
The IT department is an important part of the company's business and carries out operations, software development and maintenance of the company's systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers "Fashion and quality at the best price in a sustainable way". The IT-department is located in Stockholm and Borås and conduct business virtually all over the globe. The H&M group includes in addition to H&M the brands COS, Monki, Weekday, Cheap Monday, & Other Stories and H&M Home. As an IT-department, we work with all brands.
Publiceringsdatum2017-01-04Så ansöker duSista dag att ansöka är 2017-01-29
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 3246448
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