Group Manager Competitor analysis and Customer voice
Volvo Business Services AB / Chefsjobb / Göteborg
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Do you want to use your holistic view and ability in building strong relations? Do you want to manage an area with deep product and customer knowledge and interaction? Then take this inspiring opportunity to lead this skilled team within an exciting area!
Position Description:
As a Group Manager, your main task is to lead the local Competitor Vehicle Analysis (CVA), Customer clinics, Vehicle displays and Press tests deliveries. You are expected to drive change with the focus to create a group where we actively work to continuously improve, build knowledge, understand customer needs and competitor products.
We want our group manager to see that the key to customer success is a passion for developing people and products. We strongly believe this is necessary to meet future challenges that will contribute to Volvo Trucks' profitability, our environment and most of all our customers' success.
Within CVA and Customer Voice, our responsibilities are:
Gathering of competitor knowledge and information
Management of competitor vehicles and testing
Management of project and product clinics with support from internal experts, Volvo brand and customers
Management of Press tests trucks and activities together with brand and engineering
Management of CVA facility
Management of vehicles display and tear downs
The team's deliverables are:
Technical reports from Clinics and Competitor studies
Report from automotive and technology fairs visits
Competitor desktop studies
Planning and budget for competitor testing
Global competitors strategies and plans
Organization of vehicles display and tear downs
Information in form of newsletter
The team consists of around 10 employees.
In this position you will be part of the Customer Feature Verification section management team.
Who are we?
Complete Vehicle contributes to deliver Products & Services to all Volvo Group brand customers. We are close to end customers, understanding their needs and behaviors. Our engaged teams have a holistic view of the entire truck and bring hands-on truck experience.
What we offer:
The opportunity to use and develop your leadership skills together with a team of professional engineers throughout the complete development process. In-depth knowledge and experience from verification and validation of our heavy trucks. The chance to be part of a global company with the mission to become the leading transport provider in the Industry.
Who are you?
You have experience from product development and you are known for your integrity and trust, customer focus and good communication skills. Preferably, you have experience from testing, feature work and leadership or management. You are also recognized for your interpersonal savvy. Academic degree within engineering and leadership experience is preferred. Having C/CE driving license is an advantage.
For further information please contact:
Aurelien Fabert, Section Manager - Customer Feature Verification
Phone: +46 (0)765536090
Publiceringsdatum2019-12-23Så ansöker duSista dag att ansöka är 2020-01-19
Klicka på denna länk för att göra din ansökanFöretagVolvo Business Services AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Business Services AB (org.nr 556029-5197)
405 08 GÖTEBORG
Arbetsplats Volvo Group
Jobbnummer 5018464
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