German speaking customer service agent to Klarnas headquarters
Uniflex Sverige AB / Kundservicejobb / Stockholm
2019-11-26
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hela Sverige Publiceringsdatum2019-11-26Beskrivning av jobbetDo you define yourself as a social and serviceminded person? Are you motivated by always providing the best service, and want to work at a company that shares yor ambitions? Then look no further! We are now looking for a customer service agent for Klarna.
Klarna's mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna they help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Klarnas position at the crossroads of payments, consumer financing, ecommerce and banking means they are uniquely positioned to do this. There is no label for what they do.
Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. They currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. They're growing at 40% every year and their investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. They have strong partnerships with some of the world's leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.
Klarna strives to become the world's favourite way to buy, and you can contribute to reaching this goal! They are looking to hire great people, who are passionate about using their talents to generate success. Global Service is no exception! They are currently looking to grow their Global Service teams to satisfy the company's ever increasing need for high quality service.
What you will do
As part of Klarna's Global Service Center you will be providing high quality professional service to their consumers (B2C) or merchants (B2B) by assisting them solve pre and post purchase related problems or support with various requests regarding Klarnas products and services. You will primarily communicate by phone, chat and email. Acting as the point of contact to their merchants and customers, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. Most importantly you will constantly interact with other departments within the company as well as third parties.
Dina personliga egenskaperWho you are
• Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna change is embraced, you should dare to challenge the status quo and be persistent. You should always strive to make improvements and have passion to serve as an ambassador for Klarnas brand.
You should have
• Negotiation and conflict resolution skills
• Working proficiency and communication skills in verbal and written English
• Fluency in the German language
You might also be
• A natural problem solver and have the ability to see problems with a holistic approach
• Unafraid of new challenges and you develop by setting goals, both individually and in the team
You send in an application through our website
www.Uniflex.seMake sure any references in you application know that you use them as a reference, and that they potentially will be contacted in a recruitmentprocess.
We ask you to leave out any information in your application that involves ethnicity, political opinions, religious or philosophical belief, membership in any trade union, health or sexual orientation.
Uniflex is an authorized staffing agency that works with hiring and recruitment.
Uniflex is located in Sweden, Norway and Finland. In Sweden we have around 3000 employees and we are located in about 40 locations.
Varaktighet, arbetstid
Heltid Tillsvidare
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2019-12-10
Klicka på denna länk för att göra din ansökanFöretagUniflex Sverige AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "50357".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Uniflex Sverige AB (org.nr 556637-0341),
http://www.uniflex.se Jobbnummer 4970760
Observera att sista ansökningsdag har passerat.