E-Commerce B2B Manager Customer Service
AB Electrolux / Administratörsjobb / Stockholm
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hela Sverige At Electrolux we are passionate about improving everyday life for millions of people and the planet. It's embodied in everything we do. We believe that great tasting food brings people together. That our favorite clothes bring out the best in us. And that the home should be a place for wellbeing, a place to care for ourselves and our loved ones. This is why creating an outstanding brand and product ownership experience for our consumers and retail partners is a key Electrolux objective.
Our European Customer Service and Demand Planning team is looking for an E-Commerce B2B Manager to join forces in driving European B2B E-Commerce development initiatives, in order to outperform vs competition and improve experience to our trade partners as well as increase the level of B2B E-Commerce.
This role will report to the Customer Service and Demand Planning Director, and it is a full-time position based in our Global Headquarters office in Stockholm where we are 60+ nationalities under the same roof and we're quite happy with the look and feel of the office!
In this role you aim to:
• Lead and drive the B2B E-business development through a functional team with members in our local organizations. You are business owner of the solution and responsible for the successful business realization from road-map business requirement and prioritization, implementation and value creation.
• Improve the way Electrolux service its customers through our B2B portal: increasing business efficiency by onboarding our customer base on the Electrolux B2B portal and steering the development of the platform with new functionalities to meet retailers' self-service needs
• State and secure the roadmap to meet future demand of the business
• Ensure strong capabilities and competences in the local sales companies on B2B E-Commerce
• You will be part of the Trade Place Management Team, a collaboration between Electrolux and other companies in the business.
Your everyday challenge:
• Requirements management for the B2B portal: collect customer & local business requirements; manage the functionality rollout process and business activation within the sales companies as well as with other sector functions as Trade Marketing and sales
• eBusiness Lead: Lead and manage the community with the latest developments across our eOrdering channels, collect requirements, organize user acceptance testing activities and business go-live activities; moderate the interaction with the IT organization
• Steer the business vs the EDI-team and development
• Electrolux-member in Trade Place Management Team (separate organization co-owned)
• Ensure training and promotional presentations within the area to other functions
• Performance management within the area
Who you are
Business acumen. You strive to get a strong business understanding and you are able to evaluate risks and opportunities in a professional manner; you anticipate and respond to customers' needs with relevant solutions.
Project juggler. Large and small, simple and complex, you understand the intricacies of leading and contributing in projects, you are able to prioritize, adapt and deliver within time and budget.
Pro-active communicator. You take initiative, build networks and are able to leverage resources from different areas of work to deliver results
Technical skills/mindset. You are able to work with IT & web development concepts and translate complex business scenarios into technical solutions.
Problem solving. You see challenge as opportunity. You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.
Quick learner. You can quickly understand and assess a situation and react confidently, making decisions even where there is ambiguity. You not only do your best work but also develop your capabilities and acquire new skills.
Minimum experience:
• 6-8 years of experience in areas of business transformation, project management, and CX
• Experience with digital transformation projects, e.g. within areas of eCommerce, eBusiness
• University degree in a relevant field
• Fluent in English, any other language is a plus.
Publiceringsdatum2020-01-07Så ansöker duSista dag att ansöka är 2020-01-21
Klicka på denna länk för att göra din ansökanAdressAB Electrolux
Sankt Göransgatan 143
11217 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare AB Electrolux (org.nr 556009-4178)
Sankt Göransgatan 143 (
visa karta)
112 17 STOCKHOLM
Arbetsplats Electrolux Appliances AB (org nr 556222-8683)
Jobbnummer 5028793
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