Customer Value Specialist
AB Sandvik Coromant / Kundservicejobb / Stockholm
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hela Sverige At Sandvik Coromant, our expertise is based upon a profound understanding of the realities of doing business in our industry, and with a strong focus on customer experience and new industry trends, we're ready for the demands of tomorrow's manufacturing.
To be prepared for this and ensure that our expertise aligns with our customers' needs for our site in Kista, Sweden, we're now looking for a talented Customer Value Specialist!
Your mission
In this position, your overall mission is to provide business support and value-added services towards selected customers with a consultancy approach in order to strengthen the customer relationship in alignment with Frontline Sales strategic planning. You handle Operations accountable tasks within the scope of services - PIP Lean, vending machine, tool logistic and tool rationalization, pay-per-part and Consignment Stock - securing a project management approach. On top of this, you promote value-added services to selected customers through a cross-selling and up-selling aptitude, provide information on new solutions or activities.
You work in close collaboration with Frontline Sales, contributing to establish and follow up customer value plans and supporting them with intelligence activities through reporting or data analysis on selected customers or industry segments to identify and map trends, deviations, and leads. We're constantly improving our customer experience, and you will contribute by developing new added-value services and solutions such as new payment models. You also contribute proactively to a positive scoring of Sandvik Coromant through supplier's scorecard.
Your profile
We're looking for someone with a relevant degree and an analytical approach, a good understanding of customer needs and an up- and cross-selling attitude. You know how to create relationships and to communicate positively and effectively across different communication channels, with a consultancy approach and a positive mindset. You have proven skills to handle complex processes and demonstrate strong planning and organizing skills. As we work in an international setting, you have excellent skills in English, both written and verbal. Skills in Swedish is beneficial although not essential.
You have a disposition in digital applications, with good experience and skills in ERP system SAP and Microsoft 365, including CRM Dynamics. You have business economics fundamentals and basic knowledge of financial legislation and primary accounting. We place great value on your personal qualities. You encourage improvements and deliver results; with this you also bring an inclusive perspective and an open mindedness, with an eagerness for exploring different perspectives.
Our culture
Innovation is in our DNA and we're proud to shape the future of manufacturing in close collaboration with our customers and partners. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career opportunities in an inspiring global environment. Meet some of your future colleagues at our career page or visit our website, LinkedIn or Facebook page to get to know us further.
How to apply
Please send your application as soon as possible, and no later than May 21, 2023. Read more about Sandvik Group and apply at home.sandvik/career, (Job ID: R0052294).
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact us
For more information about this position, please contact:
Ulrika Tilliander, Regional Customer Value Manager, +46 (0)70-616 52 95
Union contacts - Sweden
Roger Jansson, Unionen, +46 (0)173-844 31
Göran Norell, Akademikerföreningen, +46 (0)26-26 65 74
Peter Olsson-Andrée, Ledarna, +46 (0)26-26 19 84
To learn about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Adam Frykman
Sandvik Coromant is part of the global industrial engineering group Sandvik and is at the forefront of developing manufacturing tools and machining solutions, with knowledge that drives the industry standards and innovations demanded by the metalworking industry now and in the next industrial era. Collaborations with educational institutions, extensive investment in research and development and strong customer partnership ensure the development of machining technologies that change, lead and drive the future of manufacturing. Sandvik Coromant owns over 1700 patents worldwide, employs around 8000 staff and is represented in more than 150 countries.
Så ansöker du Sista dag att ansöka är 2023-05-21
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ab Sandvik Coromant (org.nr 556234-6865)
Jan Stenbecks Torg 17 (
visa karta)
164 93 KISTA
Arbetsplats Sandvik Coromant - Kista
Jobbnummer 7709601
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