Customer Success Account Director
Adobe Systems Nordic AB / Säljarjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla säljarjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Adobe Systems Nordic AB i Stockholm Adobe is changing the world through digital experiences. We help our customers create, deliver and optimize content and applications.
Responsibilities:
• As a trusted advisor to our largest customers, develop and maintain long-term relationships with senior (C-Level) stakeholders
• Ensure that the Customer Success Plan is well understood and communicated within Adobe, and that it 'lives' within the customer's organisation
• Managing the Adobe account team to deliver the right outcomes for the customer, in line with the mutually agreed Customer Success Plan
• Be a credible, leading Adobe voice when partnering with your customer to help them design, develop and execute their business transformation/centre of excellence programmes
• Be the voice of the customer within Adobe; bring your customers' priorities and strategic objectives to our product and engineering groups
• Inspire and empower our customers to expedite their adoption of Adobe technology solutions, and maximise the return on their Adobe investment
• Develop and maintain a comprehensive understanding of your customer's business challenges and objectives, and those of the industry within which they operate
• Identify any barriers/risks to the customer delivering against their strategic priorities and work to develop an appropriate risk mitigation plan
• Identify and engage Adobe experts as appropriate to the realisation of the Customer Success Plan
• Be a thought leader and share best practice around business transformation, to enrich Adobe's capability to delight customers as their investment in our technology solutions continues to expand
Experience/Skills:
• Obsessive focus on owning and driving customer success, and being an authentic and credible advocate for the customer
• Expert C-level leader stakeholder management tand a customer-centric approach to building long-standing relationships
• Excellent written and verbal communication, which you can deploy in a variety of scenarios across a broad set of audiences to maximum effect
• 15+ years experience, including C-Level:
• Deep experience of working on the customer side as a CIO/CMO/CDO, etc, or;
Proven success working for a technology (ideally SaaS) company managing C-level customer relationships
• High degree of emotional intelligence; strong interpersonal awareness and self-awareness
• Strong planning and management skills and a proven effectiveness in driving execution against objectives and plans
• Results-oriented approach, with a preoccupation for getting things done the right way
• Accountability
• Excellent at scoping, developing, resourcing and facilitating executive-level meetings and workshops
• Strategic thinking, with an appetite to innovate
• An innate commercial acumen
• Capability to make well-considered decisions in a timely way
• High degree of intellectual curiosity and ability absorb new concepts quickly
• Willing to travel (up to 40% of the time)
• BA/BS degree (with MBA preferred)
Contacts for the position:
Funktion: Manager Talent Acquisition
Namn: Jade Lewendon
E-post:
jlewendo@adobe.comTelefon: 07867462927
Funktion: Snr Global Mobility Specialist
Namn: Amy Alderman
E-post:
alderman@adobe.com Telefon: 44-1628-590-213x80213
Funktion: Manager Customer Success
Namn: Jan Trudslev
E-post:
trudslev@adobe.comTelefon: 45-7071-6068x86068
Varaktighet, arbetstid
Full time until further notice
Publiceringsdatum2018-10-03Så ansöker duSista dag att ansöka är 0001-01-01
FöretagAdobe Systems Nordic AB
AdressAdobe Systems Nordic AB
Knarrarnäsgatan 7
16440 KISTA
KontorsadressKnarrarnäsgatan 7
Jobbnummer 4382663
Observera att sista ansökningsdag har passerat.