Customer Success Account Director - Adobe Systems Nordic AB - Säljarjobb i Stockholm
Customer Success Account Director
Adobe Systems Nordic AB / Säljarjobb / Stockholm
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Adobe is changing the world through digital experiences. We help our customers create, deliver and optimize content and applications.

* As a trusted advisor to our largest customers, develop and maintain long-term relationships with senior (C-Level) stakeholders
* Ensure that the Customer Success Plan is well understood and communicated within Adobe, and that it 'lives' within the customer's organisation
* Managing the Adobe account team to deliver the right outcomes for the customer, in line with the mutually agreed Customer Success Plan
* Be a credible, leading Adobe voice when partnering with your customer to help them design, develop and execute their business transformation/centre of excellence programmes
* Be the voice of the customer within Adobe; bring your customers' priorities and strategic objectives to our product and engineering groups
* Inspire and empower our customers to expedite their adoption of Adobe technology solutions, and maximise the return on their Adobe investment
* Develop and maintain a comprehensive understanding of your customer's business challenges and objectives, and those of the industry within which they operate
* Identify any barriers/risks to the customer delivering against their strategic priorities and work to develop an appropriate risk mitigation plan
* Identify and engage Adobe experts as appropriate to the realisation of the Customer Success Plan
* Be a thought leader and share best practice around business transformation, to enrich Adobe's capability to delight customers as their investment in our technology solutions continues to expand

* Obsessive focus on owning and driving customer success, and being an authentic and credible advocate for the customer
* Expert C-level leader stakeholder management tand a customer-centric approach to building long-standing relationships
* Excellent written and verbal communication, which you can deploy in a variety of scenarios across a broad set of audiences to maximum effect
* 15+ years experience, including C-Level:
* Deep experience of working on the customer side as a CIO/CMO/CDO, etc, or;
Proven success working for a technology (ideally SaaS) company managing C-level customer relationships
* High degree of emotional intelligence; strong interpersonal awareness and self-awareness
* Strong planning and management skills and a proven effectiveness in driving execution against objectives and plans
* Results-oriented approach, with a preoccupation for getting things done the right way
* Accountability
* Excellent at scoping, developing, resourcing and facilitating executive-level meetings and workshops
* Strategic thinking, with an appetite to innovate
* An innate commercial acumen
* Capability to make well-considered decisions in a timely way
* High degree of intellectual curiosity and ability absorb new concepts quickly
* Willing to travel (up to 40% of the time)
* BA/BS degree (with MBA preferred)

Contacts for the position:

Funktion: Manager Talent Acquisition
Namn: Jade Lewendon
E-post: jlewendo@adobe.comTelefon: 07867462927

Funktion: Snr Global Mobility Specialist
Namn: Amy Alderman
E-post: Telefon: 44-1628-590-213x80213

Funktion: Manager Customer Success
Namn: Jan Trudslev
E-post: trudslev@adobe.comTelefon: 45-7071-6068x86068

Varaktighet, arbetstid
Full time until further notice


Så ansöker du
Sista dag att ansöka är 0001-01-01

Adobe Systems Nordic AB

Adobe Systems Nordic AB
Knarrarnäsgatan 7
16440 KISTA

Knarrarnäsgatan 7


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