Customer Service Team Manager
Instabee Group AB / Administratörsjobb / Stockholm
2025-03-27
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Huddinge,
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hela Sverige About the role
Exciting opportunities await as we are seeking a Customer Service Team Manager for Sweden at Instabee. In this key position, you will lead the department and operations within your area of responsibility, aligning with Instabee's long-term strategies and goals. Our team is continuously growing, so this position will be the fourth Team Manager role within the Customer service team. At Instabee, we have our consumers at heart, and we are dedicated to providing them with the best possible experience. This role involves active collaboration with other stakeholders at the company to share knowledge and achieve our objectives. Some of the things you will do
Lead and coach your team in their respective assignments within the Customer Service team.
Ensure that all agents in your team give the best service in all interactions with our consumers.
Managing quality of customer service via QA, training, and quality controls.
Ensure compliance with the business's processes based on the business's needs, goals and central guidelines.
Ensure that the organisation within its area of responsibility has the right resources and competencies to carry out the set goals.
Handle labor law questions with the other Team Managers and with help from our local HR business partner.
Your future team We embrace change, innovation and having fun while working together towards shared goals. If you're looking for an engaging and inspiring work environment where you can make a real impact, this is the place for you!
What we're looking for
Excellent leadership, problem-solving and time management.
Strive for continuous improvement.
Be a motivating leader who thrive on developing both people and processes.
Have at least six years of experience working in Customer Service or similar roles, where you have a lot of interactions with consumers.
Have at least two years of experience in leading a team.
Be able to cooperate with other Team Managers to reach the department's goals.
Previous experience and success with leading, managing, developing and coaching high performing teams.
Fluent in Swedish and English.
If this is you then we can't wait to meet you!
What you'll get
We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you! Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer:
Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm.
Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends!
Rooftop Fridays: Chill out at our Friday rooftop bar with the best views in town
Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time.
Parental Pay for Six Months: Step away from work and provide the best care and love to your little one.
A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year!m for your leisure time.
Flexible Hours: Hybrid setup with working hours that adapt to your lifestyle.
Diversity and inclusion is very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone's perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential.
Get to know us
In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart.
We're fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of Instabee grows in parallel. With that in mind, we're now looking for you to help us on the journey ahead.
This recruitment process consists of background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee in Sweden.
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Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2025-09-13
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Instabee Group AB (org.nr 559396-6236),
https://instabee.com Arbetsplats Instabee
Kontakt Malin Samuelsson
malin.samuelsson@budbee.com Jobbnummer 9249144