Customer Service Specialist For Facts Global Service Center
ABB AB / Butikssäljarjobb / Västerås
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hela Sverige Do you want to energize your career by supporting a more efficient, reliable and sustainable global energy use at our FACTS plants all over the world? At ABB's FACTS unit in Västerås, Sweden, part of the group's Power Grids division, we currently have a vacancy for a Customer Service Specialist at our Global Service Center.
The FACTS (Flexible AC Transmission Systems) technology enables power system owners to increase capacity in the existing power system while the electrical stability improves. As a result, more power reaches the customers at a minimal environmental impact, shorter project lead time and at lower investment costs. At the FACTS unit in Västerås, we develop and sell this groundbreaking technology to customers on the global market.
If you want to work with advanced power and electrical systems and have the necessary drive and customer focus, FACTS will offer a stimulating and dynamic environment in a global context where you will be working at the forefront of the industry.
Tasks
Seize the opportunity to operate at the very center of events, with varying assignments throughout entire processes. Together with your coworkers, you will play a vital part in further developing our business, deliveries and customer relationships. This will, among other things, provide you with large networks, great insights and a global arena.
FACTS Customer Service, which includes upgrades, spare parts and warranty projects, order management and delivery of service contracts, is an area that continues to grow. As part of our experienced team, your main assignment will be to help our customers by:
• Managing customer queries and expectations
• Managing orders and their fulfillment in our systems - making sure orders are delivered by ABB's vendors
• Making sure that deliveries and payments are made on time
• Managing order confirmations, invoices, protocols and service contracts
• Acting as one of our experts on delivery terms
• 'Propose and implement process improvements in the collaboration with vendors on smaller orders.
Requirements
To excel in this position, you need to be organized, responsive and solutions-driven, with a strong focus on delivering high quality results and serving the customer. You have a positive mindset and you can collaborate well and create positive relationships with colleagues, vendors and customers. You also have experience of, and can handle, working under pressure and managing several tasks simultaneously. Experience from administrative work is a requirement, whereas a technical interest will be to your advantage.
ABB is a truly global company and proficiency in English is required, written and spoken alike. Some knowledge of Swedish is beneficial but not required.
Additional information
At ABB, you will have the opportunity to learn and grow professionally in a multi-national, multi-cultural organization which prides itself in its commitment to safety, to its people and to be on the leading edge of technologies that power the world sustainably - now and in the future. ABB offers its employees a variety of development opportunities, both on-the-job and through in-house training programs. At ABB, you will be able to develop and grow - as a professional and as a person.
Hiring manager Camilla Älvegran, +4621-32 48 55, will answer any questions you may have about the role. Union representatives: Sveriges Ingenjörer: Lennart Molin, +4621-32 41 91, Unionen: Ingrid Nilsson +4621-32 14 66, Ledarna: Lenny Larsson, +4621-32 85 47. Any other questions can be directed to Talent Partner Tess Persson, +4621-325146.
Welcome to apply at abb.com/careers. Look for Position ID: SE66923330. Applications will be reviewed on an ongoing basis until 2018-11-30, so don't delay, apply today!
ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees.
www.abb.comPubliceringsdatum2018-10-31Så ansöker duSista dag att ansöka är 2018-11-30
Klicka på denna länk för att göra din ansökanFöretagABB AB
KontorsadressMäster Ahls gata 16
Jobbnummer 4433323
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