Customer service coordinator - Gemalto AB - Butikssäljarjobb i Stockholm
Customer service coordinator
Gemalto AB / Butikssäljarjobb / Stockholm
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As a Customer Service Coordinator Your main task is to handle and follow-up the customer orders regarding Enterprise and Cybersecurity card and hardware products. Responsibility includes the whole process from receiving orders until delivery and invoicing and communication between company and the customer. The job requires continuous interaction with the customers and also with internal interest groups locally and globally.

A week in the life of Customer Service Coordinator:
* In this role you are responsible for responsible for Customer Satisfaction and Service Excellence in terms of order treatment and follow up
* You will manage orders from purchase order (PO) reception, to goods delivery and invoicing
* You will be the key point of contact for customers on all daily order management, fulfillment and personalization. You will need to follow up proactively to create a good relationship with customers
* You will manage the customers in coming calls with service excellent
* You will check and validate orders received from Sales & Customers and you will answer to customers within 48 hours to assess PO reception.
* You will enter the order in the Gemalto ERP and send the order acknowledgement to customers
* You are responsible for the billing of all relevant products and services. You will issue credit notes when needed.
* You will follow up and manage customer portfolios and keep all files related an order as well as maintain all files in accordance with regulatory requirements. You will ensure all archiving and invoicing is in accordance with local process
* You will manage customers stocks.
* You will Ensure all backlog and pending orders are managed and updated
* You will prepare and participate to performance review meeting with Business Manager and Customer if required
* You will provide customer with agreed reports on time
* You will be dealing with the customers complaints: registration, follow up the analysis progress, validate the analysis report and submit it to the sales account Manager.

Knowledge, Skills and Experience:

To succeed at this job, you must have: 3 years business degree or previous experience in Customer Service work.
Technical / functional skills:
* Fluent in Swedish
* Good English level
* Communication skills and used to handle customers over email or phone
* Administrative work abilities
* Good knowledge of manufacturing processes and products is a plus
* ERP (Enterprise Resource Planning) tools, example: QAD, MFGPRO

Behavioral skills:
* Order priority management
* Ability to identify and report risks and potential problems related to customers
* Team worker
* Ability to work under pressure
* Stress resistant
* Excellent relational skills
* Organized
* Customer oriented

What do we offer?
At Gemalto we offer you challenging tasks in a dynamic environment. You get a chance to be part of a growing and successful business. We are an active business in which the company is investing in health and have regular fitness activities.

Gemalto is the world leader in digital security with annual revenues in 2017 of EUR3,1 billion, with more than 15,000 employees operating out of 145 offices, located in 50 countries. We are at the heart of the rapidly evolving digital society. We work behind the scenes to ensure that each time their customers, employees and citizens want to transact, connect or identify themselves, they can do so safely and easily.

Varaktighet, arbetstid
We 're looking for a temporary customer service coordinator to backfill a current employee on parental leave.

Publiceringsdatum
2018-07-16

Så ansöker du
Sista dag att ansöka är 2018-08-15
Ange följande referens när du ansöker: Customer service

Företag
GEMALTO AB

Adress
GEMALTO AB
BOX 42133
12615 STOCKHOLM

Kontorsadress
GÖTALANDSVÄGEN 230

Jobbnummer
4241918

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