Customer Service Associate within Supply Chain Management
Damco Sweden AB / Inköpar- och marknadsjobb / Göteborg
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hela Sverige Day-to-day activities in the SCM department revolves around our complex customer solutions. Activities include coordinating the entire chain of transport from origin to destination starting with following up on purchase orders and ensuring timely departure - in case of deviations finding the best alternative solutions in close collaboration with colleagues and carriers. Moreover, there will be a continuous flow of projects on the customers handled or in connection with implementation of new customers or destinations.
Key responsibilities are:
• Manage the chain of transport from origin to destination as Control Tower for this customer as per SOP.
• Coordination with origin colleagues in ensuring timely follow up and reporting of deviations.
• Continuous monitoring of "on water" business.
• Destination handling and coordination - advising of containers, customs processes, and last mile delivery.
• Developing on existing customer solutions.
• Project management, continuous improvement and customer implementation.
• Maintaining and developing customer relations.
• Supporting back office functions with tasks such as invoicing, workflow processing and system updates
You are a Freight forwarder, preferably within sea freight. Ideally, you have a mixed experience of import, export and cross trade and other products, e.g. air freight. An academic background would be a plus - within Supply Chain Management or similar.
We believe the ideal candidate:
• Professional attitude/behavior.
• The drive to always offer a great customer experience
• Has great communication skills and tackle challenges with proactivity.
• Has a natural curiosity and thrive when solving problems and taking ownership.
• Shipping/Logistics industry knowledge
• Ability to prioritize combined with good planning skills
• Well organized with strong attention to detail
• Team player with a "can do" attitude
• Master English and Swedish on business level
• Has 3-5 years of experience from freight forwarding, preferably from Sea freight
• Has experience working in SAP
Knowledge about Supply Chain Management solutions and setup would be a great plus, as well as technical skilled and interested mindset (excel, EDI, systems).
Collaborative and commercial mindsets are the key cornerstones of being a high performer in Damco. Ours being a network business, it is key that you are able to think and act beyond your own domain and geography of work. By commercial mindset we mean your ability to think of the benefits to the end customer; in whatever action you take, irrespective of your position and role.
The role as a Customer Service Associate will allow you to work with a global customer and the complex Supply Chain Management solutions. The position will through the day to day interaction with both customers, vendors and colleagues around the world offer lots of challenges and opportunities to positively impact a future career with Damco. The position will also offer plenty of opportunities for you to develop and excel in projects and LEAN management procedures.
The position is located in Arendal, Gothenburg.
Publiceringsdatum2017-07-20Så ansöker duSista dag att ansöka är 2017-08-06
Ange följande referens när du ansöker: Customer Service Associate
FöretagDamco Sweden AB
AdressDamco Sweden AB
BOX 8773
40276 GÖTEBORG
KontorsadressTerminalvägen 17
Jobbnummer 3611899
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