Customer Loyalty Specialist

Vattenfall AB / Marknadsföringsjobb / Stockholm
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The climate is changing and the energy industry is transforming. So is Vattenfall. We have started a journey where our vision is to become climate neutral in Europe in 2050 and to be leading in renewable energy in Europe within 10 years. We want to contribute to a more climate smart Sweden for all kinds of people and this requires competences from people with diverse backgrounds. This is where you fit in!

Do you want to join us on our journey?

We work with customer-centric business models in agile cross-functional teams and we aim for increased market leadership in Sweden and in Finland! We are on our way to become fully customer centric and thus provide a first class customer experience ? no matter what information, channel, app or individual you get in touch with.

As a Customer Loyalty Specialist you will

• In cooperation with our Customer teams within the Nordics be the voice of the customer
• Develop and establish both strategy and roadmap for increased customer loyalty and improved customer experience
• Follow up, analyze and develop customer satisfaction, churn prevention activities and retention offers

Your skills and experiences include

• ability to understand customer experience ? their wants and their needs
• familiarity with predictive analytics and statistical churn models
• a minimum of 3 years of experience within consumer marketing or customer lifecycle Management

Our ideal candidate has a Master/Bachelor?s degree in Marketing, Business Administration, Statistics or relative field and is fluent in Swedish and able to communicate in English as Vattenfall is an international company.

Your profile

• passionate about energy, sustainability and climate
• devoted to sales and marketing
• customer focused and business minded
• able to take initiative, action and to deliver
• interested in innovation and technology
• digital in mindset and skill
• a humble team player. You are confident in your acquired skills and knowledge, whilst at all times placing the team before your ego

Welcome to apply!

Process and time line
Please submit your cover letter and CV via www.vattenfall.se/jobb . During the application period the selection, interviewing and hiring will be ongoing, so do not hesitate to apply now!.

For more information about the position you are welcome to contact Director Consumer Markets Jan Ridfeldt +46 73 087 1276. For more information about the recruitment process you are welcome to contact recruiter Britt Pedersen +46 76 103 2996.

Reach Union representatives through switchboard 08-739 50 00
Carl-Gustaf Angelin (Akademikerna), Kenneth Lindkvist (Unionen), Birgitta Carlsson-Allmér (Ledarna), Jan Palmqvist (SEKO).

Varaktighet, arbetstid
Tillsvidare
Heltid

Publiceringsdatum
2016-06-15

Ersättning
Fast månads- vecko- eller timlön

Så ansöker du
Sista dag att ansöka är 2016-08-07
Ange följande referens när du ansöker: CW-00014

Företag
VATTENFALL AB

Adress
VATTENFALL AB
16956 Arenastaden

Kontorsadress
Evenemangsgatan 13
Solna

Övriga kontaktuppgifter
Telefonnummer: 08-739 50 00

Jobbnummer
2907052

Observera att sista ansökningsdag har passerat.

Customer Loyalty Specialist

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