Customer Finance Implementation Leader
Ingka Services AB / Organisationsutvecklarjobb / Malmö
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We are looking for a Customer Finance Implementation Leader who is passionate about the opportunities that financing can bring to IKEA customers. You are energized by finding solutions in fast paced and complex environments and are passionate about execution. Furthermore, you have the willingness to make a difference to the IKEA customers when improving their affordability, creating a great customer experience and contribute to become people and planet positive. As a person you have a strong collaborative mind-set and know how to build strong relationships. You are a flexible, self-driven and openminded person who always have the customers first in mind. The IKEA vision, values and culture inspires you to drive forward in your work.
To be successful as a Customer Finance Implementation Leader you have more than 5 years' experience leading complex projects within the financial industry with high digital components. You have experience in delivering results according to timelines and budgets and are used to work very close to banks and financial institutions. Either, you have a University degree in Business/Administration or similar experience achieved from working in a global organisation. To succeed as a Customer Finance Implementation Leader, you have excellent project management, leadership, and communication skills. You have experience working in cross-functional teams and are used to work closely together with countries and other functions.
Furthermore, we believe you have:
• Good knowledge of tools and processes to execute and deliver complex assignments
• Good knowledge of digital and IT within the financial and payment industry
• Good knowledge in payment types & global payment infrastructure
• General knowledge of the financial industry - schemes, acquirers, issuing banks, customer offers, data flows and reporting
• General knowledge of regulation changes and possible impact on INGKA systems, data flows and digital set up
• Good knowledge of the IKEA Concept, Brand Identity and IKEA culture and values.
• Excellent language skills in both written and spoken English.
• Excellent analytical skills
YOUR RESPONSIBILITIES
As a Customer Finance Implementation Leader, you will secure that IKEA becomes the trusted partner in making home furnishing wishes affordable to the many people, through the integration of Customer Finance in our offer.
Together with the Customer Finance manager and the Customer Finance Concept Development Leader you will get the opportunity to be a part of a new team within the area of Customer Finance.
More specific you will:
• Support the countries by leading the implementation of concepts & proof of concepts (leasing, IKEA Business, Apply & Pay etc.) in the retail countries
• Lead across INGKA Support functions, Retail countries, Financial Institutions, Payment Networks and Fin Techs when implementing new set ups and/or concepts
• Securing that the scope, timelines and financial conditions are respected as they were designed and negotiated
• Be alert to and escalate during implementation, any deviations from the originally designed concepts and/or new opportunities for improvement that come up
• Identify and map capability gaps that might happen in the countries and/or support functions and raise them to product teams
• Create processes in the countries and/or in the support functions when needed for implementing the new concept and/or set up
• Document and collect learnings and best practice and ensure that concepts and solutions implemented are scalable and replicable in other countries
• Engage with and ensure engagement from other functions and/or companies supporting customer finance (digital, customer engagement, payments, services, circular)
• Be up to date with country practice, competition, trends, new players, regulation and others that might have an impact on this very fast-moving industry
This role is based in Malmö and you will report to Leyre Azcona Munarriz, Customer Finance Manager.
ABOUT THIS WORK AREA
Customer Finance is about giving additional support to customers that benefit the most from our low prices and enabling their aspirations to a higher quality offer range. Our mission is to enable growth by supporting the countries in a new era of meeting the customers. We will empower the countries to realize a simple, unique, and seamless meeting. Customer Finance will provide our countries with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
Publiceringsdatum2019-10-31Så ansöker duSista dag att ansöka är 2019-11-11
AdressIngka Services AB
Älmhultsgatan 2
21586 Malmö
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ingka Services AB (org.nr 556608-1351)
Älmhultsgatan 2 (
visa karta)
215 86 MALMÖ
Ansökan E-post:
sofie.skarlov1@ingka.com Arbetsplats Ingka Services AB
Jobbnummer 4897295
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