Customer Care Spec/Kundsupport/Dansktalande
Stockholmskontoret / Kontorsjobb / Stockholm
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hela Sverige SUMMARY OF POSITION
This is a key position which provides support to Customers, Sales and Service teams in all forms and medias. This will include but is not limited to sales representative orders, field service engineer job creation and deployment in order to achieve financial and customer satisfaction objectives (internally and externally). This role requires fluency in both the Swedish and Danish Languages, and this is essential, as clients will be based in both Sweden and Denmark.
KEY RESPONSIBILITIES
• Receive requests for price quotations, purchase orders, order changes, adjustments, applications and service requests and cancellations directly from customers and dealers
• Achieve and maintain rapport with customers in order to give them the best possible service in all types of media interactions
• Use LMS Shop to transfer quotations made to SAP as an order
• Responsible for purchasing and tracking of the goods on the order
• Co-ordinate a timely delivery in order to meet the customer’s needs and minimizing the number of open orders at month end
• Monitor open orders via ZSOS (report in SAP)
• Use LMS Shop and SAP to retrieve customer information , stock status information , the status of purchase orders and to make changes on customer purchase orders
• Work closely with Buisiness Units BU in order to get delivery information of scheduled shipments
• Check with credit department concerning credit status of customer and defined payment method (pre payment or on account)
• Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes in order to have all information up to date
• Prepare paperwork (original purchase order, copies of invoice, and return goods memo) and ensure credits are created and issued
• Receive requests for service callouts by telephone and fax
• Process service orders within defined timeline and invoice accordingly
• Provide customers with quotations within defined timelines
• Purchase parts from BU’s and third parties and co-ordinate return of equipment for repair to BU’s
• Co-ordinate closing of jobs in order to issue invoices to our customers
• Work with BU’s in order to process warranty invoices
• Monitor outstanding purchase orders from BU’s and third parties
• Co-ordinate processing of credit notes to customers
FIRST SIX MONTHS EXPECTATIONS
• Acquire and maintain a knowledge of the products and internal understanding of customer segmentation
• Develop and maintain relationships within the Customer Care TeamDevelop and maintain relationships with UK network (internal, Sales, Marketing, Technical Services, and Business Unit)
POSITION QUALIFICATIONS (scale 1-10, 10=must have)
Attribute/Skill/Experience (1-10)
Must be a Team Player - 10
Able to use own initiative
A knowledge of SAP order processing is preferable althoug not essential -8
Attention to detail -7
Fluency in English (oral and written) -10
Fluency in Swedish (oral and written) -10
Fluency in Danish (oral and written) -10
FIT FACTORS (scale 1-10, 10= must have)
Tenacity/Do What It Takes -10
Effective Time Management and Personal Organization -9
Do It Now/Time Is the Enemy -9
Continuous Improvement, Don’t accept the status quo -7
Team Player -10
Tactical and Strategic -6
Details Count -9
Publiceringsdatum2009-10-22Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2009-11-30
Sökord: Kundsupport, kundservice, dansktalande, danska, customer care
Ange följande referens när du ansöker: Customer Care
Ansökan kan skickas till e-postadress:
seinfo@leica-microsystems.comKontaktYvonne Smiltnieks, Cust. Care Spec., 0709-779 101, 08-6254545 (Huvudnummer), 08-6254503 (Direktnummer),
yvonne.smiltnieks@leica-microsystems.comFöretagSTOCKHOLMSKONTORET
AdressSTOCKHOLMSKONTORET
BOX 1179
16426 KISTA
KontorsadressKNARRARNÄSGATAN 7
KISTA
KontaktuppgifterTelefonnummer: 08-6254545
Faxnummer: 08-6254510
E-postadress:
info@leica-microsystems.com Jobbnummer 525529
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