Center of Excellence (CoE) Program Lead
Swedbank AB / Datajobb / Sundbyberg
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hela Sverige If you are motivated by delivering an excellent seamless omni-channel experience for customers and employees, there is now a great opportunity to join Group Channels in a role as Center of Excellence (CoE) Program Lead.
Based on Swedbank Group strategies, you will plan and coordinate strategic transformation initiatives together with key managers, Chief Product Owners (CPOs) and stakeholders.
You will work in cross competence set-up to define and deliver digital channels solutions and services for the future omni-channel customer meetings.
In Swedbank you have the opportunity to:
• Take an instrumental role in driving and coordinating major transformation initiatives that goes across the Swedbank Group and are followed up by the Group Executive Committee and/or Board of Directors
• Facilitate work between the Channels development areas and business stakeholders to deliver group wide Omni-Channel solutions with focus on continuously modernizing the bank and making our customer's lives easier
• Support Head of Group Channels with executive reporting and follow-up on transformation initiatives
• Facilitating collaboration with different stakeholders to ensure a successful way of working and overall understanding our stakeholders' needs
• Be part of an inspiring culture and workplace, together with the Channels team and colleagues
• Prepare and lead information- and competence sharing sessions across the group.
What is needed in this role:
• High level of Program Management expertise, preferably with a consultant background
• Result driven, humble, and not afraid to take on challenges with changing frames
• Very good level of understanding of the related business challenges as well as Lean Agile mindset
• Skilled "people person" with the ability and drive to collaborate with many different stakeholders, coordinating, coaching and connecting people
• Ability to take decisions in the interest of Swedbank as a Group (balancing different needs)
• Demonstrated experience in change management and transformation journeys with a proactive and problem-solving mindset
What we offer when you join us:
• An open, simple and caring culture
• Opportunity to create the best experience for our customers
• An international, sustainable and inclusive work environment
• Development opportunities and advancement in your career
• Flexible working options
• Access to Group performance program, company pension plan, optional health insurance, and other benefits (
https://www.swedbank.com/work-with-us/compensation-and-benefits.html)Join our team and...
be part of a Center of Excellence for Program Leads, where we share best-practices, information and a strong team spirit. We are experts in transformation and excel in stakeholder management. You will work closely with the whole Channels Management Team and key stakeholders to define the future of Swedbank's Group-wide channel development.
This role will be part of the Channels Portfolio & Transformation team. We are responsible for Channels Investment Portfolio covering all investments made into developing our customer facing channels, i.e., the Mobile app, the Internetbank, the Contact Center platform etc. Through efficient coordination and facilitation, we ensure that we reach our Omni-Channel vision, value realization targets and deliver upon the needs of our key stakeholders. We always challenge ourselves, our colleagues and stakeholders to ensure we break silos, have an Omni-Channel perspective and the best of our customers at heart." - Jennie Andrén, Head of Channels Portfolio & Transformation, your future manager
We look forward to receiving your application by 28.01.2024.
Location: Stockholm
Contacts
Recruiting manager: Jennie Andrén, +46761411847
SACO: Camilla Ivarsson +46 8 58 59 44 37
Finansförbundet: Åke
Skoglund +46 8 58 59 02 88
We
may begin the selection during the application period, so we welcome your
application as soon as possible.
We have made our choice regarding
recruitment media and therefore kindly decline contact with ad sellers or
sellers of other recruitment services.
Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everybody is welcome.
LI-Hybrid
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-01-28
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Swedbank AB (org.nr 502017-7753)
Arbetsplats Swedbank Group
Kontakt Jennie Andrén
jennie.andren@swedbank.se Jobbnummer 8368719
Observera att sista ansökningsdag har passerat.