Business Relationship Manager
Tata Consultancy Services Sverige AB / Säljarjobb / Stockholm
2017-11-09
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hela Sverige We are now looking for a Business Relationship Manager. You will be responsible for Managing the overall relationship with one of our customers to establish, manage and meet quality objectives, service level requirements, expectations and to align the delivery of services with the needs of the customer.
KEY RESPONSIBILITIES:
Responsible to achieve P&L (Profit and Loss), customer satisfaction and similar organization goals.
Develop and manage TCS' relationship with the Customers at all levels from operational to tactical levels.
Responsible for achieving high customer satisfaction goals.
Provide consulting services to the customer.
Develop value added consulting solutions for the customer.
Partner with the customers and provide them opportunities to benefit from TCS thought leadership.
Responsible along with the other sales team for Nordics growth and performance per the revenue and profitability targets.
Identify new opportunities in market and convert into GTM initiatives.
Perform bid manager role and liaise with other internal groups in driving the completion of our response.
Perform solution and pricing validation according to the competency area as and when required.
Manage the learning and development of the teams involved in serving Nordics customers.
MINIMUM REQUIREMENTS:
Bachelor's degree in engineering.
Fluent in English. Knowing other Nordic languages is a plus.
Experience in management consulting, sales, pre-sales and delivery.
Very good knowledge & understanding of offerings, processes and operations in an offshore centric environment.
Experience in developing consulting offerings and solutions.
Experience of Retail processes and solutions.
Experience of working in multicultural environment.
Experience working with multiple service horizontals like BPO, IS, Assurance etc.
Relationship Management skills.
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery ModelTM, recognized as the benchmark of excellence in software development. For more information, visit us at
www.tcs.com.TCS has been present in the Nordic region since 1991 and has continuously invested in the market to deliver consistent results to its customers. TCS has around 8,000 professionals working in Sweden, Finland, Norway, Denmark, Iceland and across TCS' Global Network Delivery ModelTM (GNDMTM), servicing leading Nordic companies. Several prominent Nordic companies have benefited from TCS' unique service offering. Top Employers Institute granted TCS the Top Employer in Europe certificate.
Publiceringsdatum2017-11-09Så ansöker duSista dag att ansöka är 2017-11-19
FöretagTATA CONSULTANCY SERVICES SVERIGE AB
AdressTATA CONSULTANCY SERVICES SVERIGE AB
Mäster Samuelsgatan 42 (15tr)
11157 STOCKHOLM
KontorsadressMäster Samuelsgatan 42
Jobbnummer 3793442
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