Business Operations Specialist
GE Healthcare Bio-Sciences AB / Administratörsjobb / Stockholm
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hela Sverige About Us:
GE Healthcare's Healthcare Systems business provides a wide range of technologies and services for clinicians and healthcare administrators that can help caregivers improve the consistency, quality and efficiency of patient care everywhere. These technologies advance every phase of patient care, from diagnostic imaging to routine testing to life-critical care. With X-ray, Women's Health, Computed Tomography, Magnetic Resonance, Molecular Imaging, Diagnostic Cardiology and Interventional technologies, GE creates industry-leading products that allow clinicians to see inside the human body more clearly than ever. In addition, with efforts in ultrasound, ECG, bone densitometry, patient monitoring, incubators and infant warmers, respiratory care, anesthesia management and a wide range of technologies and services for clinicians and healthcare administrators, GE's Healthcare Systems business enables clinicians to provide better care for millions of patients every day - from wellness checkups to advanced diagnostics to life-saving treatment.
Role Summary/Purpose:
In this role you will handle service contract process execution on customer service contracts, install base data entry and data quality for assigned area. You need to secure timely and accurate billing of customers for contract and non-contract services, next to ensuring quality and integrity of the customer contracts as they are entered into the system. Act as partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to invoicing and contract admin.
Essential Responsibilities:
• Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts. This may include field communications and verification along with contract submission pre-work.
• Responsible for timely and accurate billing of customers for contract and non-contract services.
• Work within all related systems Legacy and Support Central to manage and complete all work.
• Handle all types of work submitted into the department whether multi-vendor or core GE product based offerings.
• Maintain Install database accuracy by supporting field team and external customers via phone and email.
• Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
• Effectively manage and prioritize various projects with minimal supervision.
• Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
• Manage local purchases and cost allocation (vendor creation, PO creation/management, Invoice booking).
Qualifications/Requirements:
• Degree in business or related field of study with a minimum of 5 years' experience in an operations leadership role.
• Excellent verbal, written, and communication skills.
• English and Swedish.
• Proficient in the soft skills necessary to be an effective project manager.
• Proven leadership and effective decision-making capabilities.
• Negotiation skills/experience.
• Proven project management experience in complex environments.
• Ability to monitor and manages critical path elements of consolidated projects.
• Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments.
• Ability to make formal presentations (internal and external).
• Experience in managing revenue generating projects.
• EU work permit.
Additional Eligibility Qualifications:
Desired Characteristics:
• Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels.
• Exceptional interpersonal skills.
• Exceptional skills as a change agent and process oriented individual.
• Ability to develop and execute priorities and approaches to meet objectives.
• Results driven.
• Ability to manage team members.
Publiceringsdatum2015-02-04Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2015-02-23
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Klicka på denna länk för att göra din ansökanJobbnummer: 2034349
FöretagGE Healthcare Bio-Sciences AB
AdressGE Healthcare Bio-Sciences AB
Björkgatan 30
75184 UPPSALA
Övriga kontaktuppgifterTelefonnummer: 018-6120000
Jobbnummer 2153530
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