Business Developer - Customer & Partner Service Delivery Management
Nordea Bank Abp, Filial i Sverige / Organisationsutvecklarjobb / Stockholm
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hela Sverige Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.
Job ID: 16470
We are looking for a Business Developer to join Transaction Monitoring 's Customer & Partner Service Delivery Management.
At Nordea, we 're committed to being a trusted partner, which our customers and society can count on. Compliance and integrity goes hand in hand. Joining us means you 'll have an impact on how we do banking - today and tomorrow. So bring your ideas, skills and unique background. With us, you 'll be in good company with plenty of opportunities to grow, collaborate and make your mark on something bigger.
About this opportunity
Welcome to Transaction Monitoring Customer & Partner Service Delivery Management. We add value by securing our customers and Nordea will not be used in illegal ways that could harm them and as well harm our society where we act. As a Business Developer, you will play an important role in ensuring our team is well equipped to fight financial crime.
Our team of four is a newly established one within GFCP. Not only is it part of a wider experienced and knowledgeable Transaction Monitoring function. Our unit engage with various stakeholders across GFCP and Nordea bank to understand and evaluate changes impacting Financial Crime controls across various jurisdictions. This creates an opportunity to build on your knowledge of the business and your role within it.
What you'll be doing:
* Automate, visualize and combine data from different tools on country level (e.g. Power BI and Tableau) with the aim of showing trends influencing high-level decisions
* Building and maintaining strong working relationships with relevant stakeholders to ensure insight into resource availability for handling known changes to alert volumes
* Tracking & reporting available capacity e.g. where surplus is identified and allocated pr. country level
* Build a strong reporting functionality to enable real time monitoring of FTEs, which will support the team and management in adjusting work and strategies
* Enhanced data collaboration between relevant units. We want to automate data integration and reduce current manual tasks to work more efficient
* Present material in smaller settings with confidence, expressing opinions, information and key points of an argument in a logical and clear way
* Structure analysis or research in a logical way, taking outset in end goal to ensure efficient process, and draw conclusions and present data in an easily digestible format
You'll join a team where you can bring your talent and engagement to work in an international and dynamic environment. The role is based in either Helsinki; Stockholm; Tallinn; ód.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best - and that we imagine you share with us.
Your experience and background:
* A proactive individual with commercial mindset who has good communications skill and can exchange ideas and relate to people from all parts of the organization
* Have experience in developing analytical and MI dashboards using BI tools (e.g. Qlik Sense, Power BI, Tableau, Apache Superset)
* Are proficient in handling large volumes of data and utilizing data analytics tools (e.g. Excel, Power Query)
* Good presentation skills in communication to various stakeholders
* The desire to build a strong reporting line in order to understand impact on Financial Crime controls and its available capacity across different jurisdictions
* A team player with the curiosity to understand the ongoing nature and impact of existing and emerging impact
* Have a strong expertise in working with databases
If this sounds like you, get in touch!
Next steps
Please submit your application no later than 22/10/2023, preferrably including a cover letter. Interviews will be held successively during the recruitment process based on candidates ' qualifications.
For more information, you're welcome to contact Sarah Nivern, Head of Customer & Partner Service Delivery Management,
sarah.nivern@nordea.com or Sadea Mirza,
sadea.mirza@nordea.com.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
For union information, please contact
finansforbundet@nordea.se or
SACONordea@nordea.com.
We reserve the right to reply only to selected applications.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2023-10-22
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "16470-41977169".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Nordea Bank Abp, Filial i Sverige (org.nr 516411-1683)
Arbetsplats Nordea
Kontakt PRS Team
00000000 Jobbnummer 8184777
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