Application support engineer
Randstad AB / Supportteknikerjobb / Göteborg
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The Application support will take responsibility to support users by explaining system capabilities, handling questions, and solving incidents. Identify actual and potential software problems and provide analysis to the maintenance team, respecting commitments according to the service level agreements. Additionally, he/she will also participate in the product development phases including testing, preparing for the support phase, roll-out etc.
Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.
Please apply at
www.randstad.se, no later than 2023-01-30. If you have questions, please contact
anna.ragnmark@randstad.se.
For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.
Responsibilities
You are a person who thrives when work is a bit challenging and requires problem solving. You should have the ability to work under demanding and changing conditions but keep the big picture perspective since our environment constantly evolves in unexpected ways.
At a personal level, we are looking for an Application Support engineer with an agile mindset and relentless improvement passion. You can understand customer/end-user issues and ensure their requirements are fulfilled. You are an efficient networker, used to illustrate information to others and to create a mutual understanding and alignment for the team. You are comfortable collaborating and communicating with people on different levels of the organization as well as with different backgrounds.
Furthermore:
Possessing specialist knowledge of the product and software
Providing technical support to teams within the organisation, and to external clients when required
Assisting with testing systems integrations & content management
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Managing coordination with clients and teams
Delivering regular and customised training to teams/clients within the business
Qualifications
Your personality is your major reason for success, but we think you also have:
While caring about the people around you, you are a self-driven person, who gets things done.
You are curious, innovative, and entrepreneurial, you seek to continuously improve your technical leadership with the purpose to make others grow
Strong analytical skills.
1-3 years of background from consulting, automotive, or other high-growth organizations with operational experience in an application support role.
Strong communication skills as you will be coordinating both with technical specialists and people with minimum technical domain knowledge.
A global and agile mindset with strong customer focus
Experience in DevOps methodologies and continuous deployment is a plus
Ability to inspire and motivate individuals and teams
Fluent in English - both written and spoken
Valid work-permit for Sweden, if not EU-citizen
About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today's technology, we help people and organizations to reach their true potential. We call it Human Forward.
Ersättning Monthly
Så ansöker du Sista dag att ansöka är 2023-01-31
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "201417849".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Randstad AB (org.nr 556242-1718)
Arbetsplats Randstad
Kontakt Anna Ragnmark
anna.ragnmark@randstad.se Jobbnummer 7218428
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