2nd line support engineer - Microsoft 365

Epiroc Rock Drills AB / Datajobb / Örebro
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Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

2nd line support engineer - Microsoft 365
Epiroc is a leading productivity partner for the mining and infrastructure industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides excellent service and consumables. Learn more at www.epirocgroup.com.

Join our team
Do you want the chance to be part of an international team who is spread around the world working with the Epiroc Microsoft 365 global platform? Then this just might be the right challenge for you as we are looking for a 2nd line support engineer - Microsoft 365.

We work in an open and friendly environment, where we support each other to ensure we provide the best possible solutions for our colleagues. We complement each other with a broad knowledge, and we make sure to have fun at work.

Your mission
As the 2nd line support engineer - Microsoft 365, you will work operational.

You will be part of the 2nd line function for Microsoft 365, and work with 2nd line questions of the global Microsoft 365 platform together with your colleagues.

In that role you will be involved in for example:
• Guide Epiroc employees in Epiroc's Microsoft 365 environment
• Project activities of integrating new companies into Epiroc
• Solving Microsoft 365 tickets in 2nd line and guiding 1st line.
• Participate in testing new applications in M365, documentation and preparing for new launches
• Service improvements such as automation and documentation
The Microsoft 365 platform and services on the platform are accessed and used by Epiroc colleagues all over the world (+15 000 users).

Your profile
You like challenges, are pro-active to find solutions and surpassing expectations motivates you. Furthermore, you are a team player with good interpersonal and communication skills, who enjoys collaboration both on an internal and external level. To be successful, you should be well structured, service-minded, and adaptable to change.
You have a university degree or equivalent experience, a few years in the IT industry and 1-3 years of working experience in the Microsoft 365 platform.

You are familiar working with backend of Microsoft 365 and are familiar operating with services and applications such as:
Exchange Online, SharePoint Online, Teams, One Drive, M365 Security etc.

You also understand various components/services such as:
License Management, Azure, Azure AD, Active Directory, DNS, MFA, PowerShell, IIS SMTP, Mail Security etc.

Location and travel
This position is in Örebro (Sweden), Bangalore (India), Prague (Czech Republic) or Epiroc IT location in Australia.
Other Epiroc IT locations globally can also be considered.
Travel from time to time will be part of the role.

A hybrid workplace
Life at Epiroc can include the possibility for a hybrid workplace. It is a way of working that offers flexibility and participation allowing for a better balance between work and private life, which also promotes well-being. The hybrid workplace is an opportunity if work allows, based on your role, responsibilities, and individual conditions.

Application and contacts
In this recruitment process, we review applications continuously. We welcome your application as soon as possible. The last day to apply for this position is 2022-10-05.
For questions about the position, please contact recruiting manager Carl de Verdier +46 73 823 7040 / carl.de.verdier@epiroc.com, or recruitment specialist Sunna Sveinsdottir sunna.sveinsdottir@epiroc.com

Varaktighet, arbetstid
full time Permanent

Publiceringsdatum
2022-09-13

Ersättning
Undefined

Så ansöker du
Sista dag att ansöka är 2022-10-05
Klicka på denna länk för att göra din ansökan

Företag
Epiroc Rock Drills AB

Arbetsgivarens referens
Arbetsgivarens referens för detta jobb är "61788-40552042".

Omfattning
Detta är ett heltidsjobb.

Arbetsgivare
Epiroc Rock Drills AB (org.nr 556077-9018), https://www.epirocgroup.com

Arbetsplats
Epiroc

Kontakt
Sunna Sveinsdottir
+46196765808

Jobbnummer
6976654

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