We are looking for a Training & Quality Manager for our client K
Teleperformance Nordic Stockholm / Organisationsutvecklarjobb / Stockholm
2017-02-27
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Working as a TQM means that you get the opportunity to use the knowledge you have within customer care to manage and lead the QAs and Trainers.
As a TQM for Klarna you will support the Top Management in implementing, deploying and improving the quality management system. You will be working in compliance towards current standards, prepare audits for the training department and the quality department. You will act as manager for the local Quality Assurance (QA) staff and Trainers. Your targets will include, among other things:
Ensure compliance with TOPS and ensure compliance towards the BEST Quality Assurance and BEST Training & Development standards. It's important that you have a sense of responsibility and an interest in resolving complex problems. We see that you have strong communication skills together with a diplomatic and leader personality.
We are looking for someone who:
- Has experience of contact center or BPO business
- Has a strong leadership profile and experience of a leading position
- Is analytic and has a process oriented thinking
- Very strong English skills, both verbal and writing
- Has strong cooperative skills
- Is conceptual and strategic
- Is a strong user of Microsoft Office Excel
You will be reporting and analyzing all QA- and training metrics as a minimum on a monthly level.
You will be reporting to the Jr CCM on the program.
Varaktighet, arbetstid
39 tim./v.. Tillträde: According to agreement tillsvidareanställning
Publiceringsdatum2017-02-27ErsättningMånadslön
Så ansöker duSista dag att ansöka är 2017-03-03
Ange följande referens när du ansöker: 2017/26
Klicka på denna länk för att göra din ansökanKontaktLouise Hamilton 0702212276
FöretagTeleperformance Nordic Stockholm
AdressTeleperformance Nordic Stockholm
St Eriksgatan 115
11385 Stockholm
KontorsadressSt Eriksgatan 115
Jobbnummer 3344641
Observera att sista ansökningsdag har passerat.