Warranty Manager, Service Operations at NKT
Badenoch & Clark / Ekonomichefsjobb / Karlskrona
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hela Sverige NKT has pioneered the cable industry since 1891, and today we are still proactively meeting the world 's constantly growing need for power. We achieve this with our unparalleled energy transportation expertise and cost-effective manufacturing at the highest technological level, and with the regeneration of the environment in sharp focus. We have a 'glocal ' mindset rooted in trusted partnerships, and we firmly believe that by working together we can shape the future and use our passion to bring power to life.
NKT is a leading global manufacturer of high voltage cables covering the full value chain including installation and service. The service & installation area is one of the core growth areas for NKT in the coming years, and we see great growth potential in both onshore and offshore services. Our goal is to maximize the value of cable assets for our customers and to best support them should there be a cable failure. Key to these solutions are new intelligent digital services or our cable service contracts . Our service & installation team are active worldwide with locations in Cologne (Germany), Copenhagen (Denmark) and Karlskrona (Sweden). Our customers include major international energy companies, international and national energy network operators, but also smaller national energy companies.
Our people are the key to success
The culture in NKT is founded on high ambitions, strong performance and dedication, and we have a clear aim to be a workplace where the best people in the industry prefer to build their careers. In support of our overall strategic goals NKT offers its people an environment with continuous opportunity for personal development.
Would you like to work in a unique role combining legal, commercial and technical challenges?
Then you should apply for this position today!
The role
As a Warranty Manager at Service Operation you will be responsible for supporting our customers during the warranty phase of our projects.
You will manage customer warranty cases for comprehensive projects together with in-house technical support, legal support and the rest of the service organization.
As the customer 's primary contact, you will be responsible for managing the warranty cases that need to be resolved. Your duties will include financial responsibility during the warranty period, communicating with stakeholders, leading the technical team, and ensuring customer satisfaction.
Our customers and subcontractors are often located abroad and the position involves some travelling.
Your profile
You probably have a B.Sc. or M.Sc. degree and proven technical competence in construction, mechanical or electrical engineering. You have at least 5 years ' experience in project management and service business.
Experience in working independently with end-customers are required, as well as the ability to successfully lead interaction and the entire customer relations process. You have a positive attitude, are patient, thorough and enjoy working in a multicultural business environment.
You have a sense of urgency and are able to motivate your partners to resolve warranty commitments quickly and cost-efficiently.
Excellent written and spoken skills in English and Swedish are required and other language skills are an advantage. You are familiar with MS Office software (Word, Excel and Project).
We offer an interesting and challenging job in a positive working environment as well as an excellent opportunity to develop your professional skills in project management, customer service and to learn more about NKT technology in the cable business.
Application Details
Are you looking for a career in a fast-moving, growing and high-tech environment where you will be able to develop on a personal as well as on a career level? Let us know, we are waiting for you!
We are looking forward to receiving your application by January the 5th at the latest via
www.badenochandclark.se . Your application should include your CV, a cover letter with a description of why you are well suited for this position, and any relevant certificates.
If you have any questions regarding the position, feel free to contact Senior Recruitment Consultant, Catinka Andersson, +46 73 684 73 15
catinka.andersson@badenochandclark.se Union representatives - Sveriges Ingenjörer: Christian Fisch +4645556380, Unionen: Marcus Jolin +46 455- 56 337, Ledarna: Roger Jönsson, +46 455-559 11.
NKT is a global company with dual headquarters in Broendby, Denmark and Cologne, Germany. The company has approximately 3,500 employees, 14 production sites in Europe and sales offices across the world. In 2016, NKT realized revenue of EUR 1bn. NKT is owned by NKT A/S, listed on Nasdaq Copenhagen.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2018-12-19ErsättningFast lön
Så ansöker duSista dag att ansöka är 2019-01-03
Klicka på denna länk för att göra din ansökanKontaktCatinka Andersson
FöretagBadenoch & Clark
AdressBadenoch & Clark
Södra Tullgatan 3
21140 MALMÖ
KontorsadressSödra Tullgatan 3
Jobbnummer 4518745
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