Travel Consultant
American Express Serv Eur Ltd, Engl filial / Butikssäljarjobb / Stockholm
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hela Sverige Visa alla jobb hos American Express Serv Eur Ltd, Engl filial i Stockholm We are currently seeking Travel Consultants to join our expanding Travel and Lifestyle Services team in an exciting and driven work environment. If you have exceptional customer service skills, take great pride in your work and enjoy going above and beyond to surpass expectations, then this role could be for you.
As a Travel Consultant within American Express Travel, you will work within our service center, taking incoming calls from Card Members, providing knowledgeable and consultative service that is based on your own experiences and expert knowledge of the travel industry. Using effective questioning and rapport building, you will be able to make personalized recommendations and bookings through your understanding of the products and benefits available and ability to match these to the Card Members' requirements. American Express fosters a goal-oriented environment, where you will be frequently coached as our commitment to help you develop world-class consultative skills.
As a Travel Consultant, you will be responsible for:
• Serving as "Travel Masters" who can provide expert consultation and advice on top destinations around the world
• Creating memorable travel experiences for our Card Members by booking leisure travel with a key focus in exclusive international leisure travel arrangements
• Helping to manage and develop relationships with travel suppliers to ensure premium Card Member experiences
• Being accountable and taking ownership of the Card Members' experience from beginning to end
• Staying ahead of industry trends and continuously building destination knowledge
• Creating innovative ways to resolve Card Members' issues or concerns to win their loyalty and travel spend; ultimately making loyal enthusiast out of the customer, so they will recommend American Express Travel to others
• Participating with other team members and pro-actively anticipating customer needs to ensure a transparent and holistic experience
Krav/Essential requirements:
A successful applicant will have the following qualifications:
Travel Industry Experience or Luxury/Premium Customer Service Knowledge and Experience
• >12 months previous travel-related work experience
• Strong appreciation for travel, tourism and luxury products and
• Previous travel industry experience is desired but not necessary or
• A minimum of 1 year recent experience in a customer facing premium or luxury service industry.
Customer Service and Communication Skills
• Our customers have very different requirements from call-to-call so you will need to be able to identify these through the rapport you build and confidently match products and services to meet their needs and exceed their expectations.
• The ability to communicate with our customers is vital to your success in this role. It is important to be able to adapt your approach to the customer, providing personal insight and building a strong rapport. Your customer interaction will mainly be on the phone but strong written skills via e-mail are also very important.
• Previous call center experience is preferred.
• Fluent in Swedish and Finnish (written and spoken) is required (English mandatory).
GDS and Computer Skills
• GDS or computer reservations experience is preferred.
• You must be IT literate as you will need to be able to understand and use Internet search sites and e-mail, in addition to the GDS and other in-house systems. There is a great deal of multi-tasking involved in these roles and your ability to quickly and confidently navigate a number of systems at once will be vital.
• Research / information gathering and problem solving skills are essential, you will deal with a wide variety of inquiries so your ability to 'think on your feet' and provide in-depth solutions quickly and efficiently is essential.
Sales Skills
• Sales experience will be beneficial so that you can cross-sell relevant products and services.
• Effective consultative selling skills and the ability to listen to the customers' needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.
Other Skills
• Time management skills are vital - due to the multi-tasking nature of the role, you will need to be re-prioritizing your workload regularly in order to meet your deadlines.
• The ability to adapt to an ever changing environment and being resilient.
• Must have a 'can-do attitude', curiosity and a healthy competitiveness.
• Willingness to accept frequent feedback and coaching with an openness to incorporate these changes in service style.
• Ability to work flexible shifts including nights and weekends is essential.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-04-30ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2015-05-10
Via länken:
Klicka på denna länk för att göra din ansökanKontaktHanna Peacock + 46 (0)8 429 59 03
Hanna.peacock@aexp.comFöretagAmerican Express Serv Eur Ltd, Engl filial
AdressAmerican Express Serv Eur Ltd, Engl filial
10682 STOCKHOLM
KontorsadressMagnus Ladulåsgatan 5
Övriga kontaktuppgifterTelefonnummer: 08-4295000
Faxnummer: 08-4294284
Jobbnummer 2274557
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