Training material developer & Learning Management System administrator
Volvo Business Services AB / Inköpar- och marknadsjobb / Göteborg
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Passionate to build and share knowledge in Volvo Bus service network, thereby keeping buses where they belong, on the road? Do you want to be part of delivering world class knowledge management solutions to market trainers who in turn train our service technicians? Talk about customer touch point and making the difference!
THIS IS US, YOUR NEW COLLEAGUES
We at Global Service and Driver Training department(GST) in Service Market Technology(SMT), Global Bus Technology; deliver world-class knowledge management solutions to our market trainers. We work in close cooperation with market colleagues, other SMT functions, Product development teams and Volvo Trucks. We develop training content & competence and transfer this competence to market trainers who in turn train technicians. You will join a team of globally based colleagues in Mexico, Sweden, and Poland.
From an uptime and customer satisfaction perspective, knowledge management is of utmost importance to customer and VBC. Global Service Training is responsible to build and transfer this.
ROLE DESCRIPTION
The Learning Management system (LMS) is an important platform that not only serves as a tool to store and retrieve trainings but also an interactive one stop shop for all retail competence needs. With LMS administration as a primary responsibility, and as a Navigator Key User for retail you will be working with both operational questions (maintenance and support) and development. Another part of this role focusses on developing and maintaining training content that facilitates competence transfer. The position reports to Manager, Global service Training.
Main activities and responsibilities:
1.Develop and maintain training content that facilitates competence transfer:
Collect technical information and pictures.
Develop illustrations and text (Adobe, Corel, Catia Composer)
Develop other interactive content (Adobe Captivate, Camtasia)
2. Training coordinator & LMS administrator
Manage and administer GST training calendar and events globally: Mainly in areas of enrollment and certification
Liaison with Volvo trucks to implement and test new functionalities in Navigator.
Be single point of contact to Volvo Buses retail market LMS needs.
Maintain and develop training and certification paths.
Maintain training portfolio including administering all training courses on Navigator and SharePoint.
Conduct LMS administration training for new administrators.
Upload content (tests and online courses) in Navigator
Support Volvo Buses market users with operating Navigator
3. Other tasks
Administration of GST internal and external SharePoint including Training events and material news
Collect inputs and publish KPI quarterly.
Publish quarterly GST newsletters for Bus retail.
WHO ARE YOU?
You understand the importance of building and sharing knowledge from end-user perspective. You like to work in a team cross functionally and want to contribute to developing and delivering world class knowledge management solutions. We believe it is the right mindset that will make a difference within our organization and our company.
If you see yourself taking initiative, building networks, and always learning new things, while thriving in a relaxed social environment, then we believe you have the right attitude to be successful in this position.
REQUIRED SKILLS and EXPERIENCE University degree within IT management, process management or equivalent
Understanding and developing technical information and illustrations
Excellent communication and collaboration skills
Fluent in written and spoken English
Strong customer focus
Experience from Learning management development is merit
Understanding of retail network setup
Interest in digital tools in learning arena and how they can be applied in the Volvo Buses competence development digital eco system
ARE WE THE PERFECT MATCH?
At Volvo Buses, we are working to take advantage of inherent strength in differences in knowledge, experience, age, gender, nationality, etc. This increases group dynamics, creativity, and new approaches to solutions. So, if you want to be a part of something bigger and have a passion for knowledge management, welcome to our team and Volvo Buses!
CURIOUS, AND HAVE SOME QUESTIONS? CALL US!
Chandan Patil, Global Service Training, +46 76 553 7869
Business Area/Truck Division/Group Function: Buses
Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site
Så ansöker du Sista dag att ansöka är 2023-09-16
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Business Services AB (org.nr 556029-5197)
405 08 GÖTEBORG
Arbetsplats Volvo Buses
Jobbnummer 8066417
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