Technical Support Specialist
Greenbyte / Supportteknikerjobb / Göteborg
2018-12-11
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hela Sverige Visa alla jobb hos Greenbyte i Göteborg Greenbyte makes industry-leading software to monitor, analyze, and optimize renewable energy plants. As one of Sweden's fastest growing companies in tech - Greenbyte is on a mission to convert more renewable resources into electricity. We are looking to expand our team with a skilled and thorough Technical Support Specialist.
As Technical Support Specialist at Greenbyte, you are responsible for assistance to existing customers regarding support, troubleshooting, technical integration implementation, and product configuration. You will also provide technical expertise during our customer onboarding process.
Greenbyte's philosophy is to work closely together with our customers. This means that working with support is an important part of maintaining that relationship since contact with customers will be on a day to day basis.
To thrive in this role we think you enjoy learning new things, are communicative, service-minded and like solving problems.
What you will be doing:
- Be a part of the support team taking care of the incoming tickets and questions
- Provide ongoing support for Greenbyte's products
- Evaluate and improve the workflow and processes within the support team
- Supply technical expertise during customer implementation projects
- Data import and data modification
- Troubleshoot and resolve operational issues related to Greenbyte's products
- Troubleshoot network related issues between Greenbyte's servers and the customer's assets
- Enjoy learning new things and working with new technology
- Have previous experience with delivering technical support in a growing support team
- Have experience of working in a software development company
- Are systematic, autonomous and results oriented
- Have great customer communication skills
- Good written and spoken English
- Experience with SQL databases
- Experience with MS Excel or similar program
Extra Pluses
- Experience from working with integration-heavy SaaS offerings
- Experience in data analysis
- Experience with systems administration and network technologies
- Interest in renewable energy, specifically wind and solar
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Good written and spoken German
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Experience in networking, routing and common network protocols
Greenbyte is delivering a state-of-the-art SaaS (Software as a Service) application to owners and operators of wind and solar power plants around the world. With our help, they produce more green energy and blow the competition out of the water. Greenbyte is not only one of Sweden fastest growing tech companies, we are also a family, with all values that the wording entails. We work closely together to accomplish great things. The team is made of hard-working, fun-loving people who are passionate about making the world better. We need fierce but humble people to help us achieve our ambitious plan. If you are all that and more, join us!
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Publiceringsdatum2018-12-11ErsättningMånadslön
Så ansöker duSista dag att ansöka är 2019-01-06
Klicka på denna länk för att göra din ansökanFöretagGreenbyte
AdressGreenbyte
ÖSTRA HAMNGATAN 16
41109 Göteborg
KontorsadressÖSTRA HAMNGATAN 16
Jobbnummer 4503101
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