Technical Support Engineer
Framtiden AB / Elkraftsjobb / Göteborg
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You will be part of the Product Management team with a focus on the post sales "product management". Your duties will initially be support, consultation and sales engineering and thereby have contact with customers in both Swedish and English by phone, e-mail and even visit customer sites when needed. As the first interface of our customers when issues arise then you will quickly get an understanding of our customer's pain points. This information is key for us to continue to develop products that create value to growers. By being part of the product management team, you will serve as key resource in translating customer needs into product requirements for future products. Thereby the role will have a dual function, both solve our customers product issues as well as be part of defining the future products.
Area of Responsibility:
First line technical support
• Take in the cases that come in to the support portal from customers and either answer product or installation/setup inquiries or assign the support case to internal resources
• Support portal site administrator - create and organize support articles
Product management support
• Internal knowledge database organization - develop and organize internal knowledge document database
• Product administration - coordinate product and portfolio changes
• Product data analysis - compile and organize product data and incoming customer feedback
Om företaget
Our client develops LED Grow Lights for commercial greenhouses and indoor grow facilities, for control of plant growth and quality. With their head office in Gothenburg and customers all over the world, you will be a part of a young and creative company with a "Can-do" attitude.
Din profil
Required Qualifications:
• Bachelors degree in electrical engineering or equivalent work experience
• Basic electrical installation understanding
• Good electronics understanding
• Good spoken and written English
Preferred Qualifications:
• Interest in product management and development
• Good WiFi networking understanding
Personal Qualities:
• Organized and can juggle many different projects at the same time
• A willingness to take initiative and positive attitude
• Social awareness and customer relations interest
• Novice adobe creative suite knowledge or willingness to learn
• Interest in learning new things and inquisitive by nature
Om oss
Framtiden strives to be one of Sweden's best suppliers of hired and recruited staff. We specialize in matching Young Talents - people starting out in their careers - to the right company. Framtiden has offices in seven locations in Sweden and is one of the country's fastest-growing companies.
Initially you will be hired by Framtiden AB, and after a specific period you will be directly hired by the company.
Villkor
Terms
Start date: January
Employment: Full time
Location: Gothenburg
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2017-12-01ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-12-20
Ange följande referens när du ansöker: 14206
Klicka på denna länk för att göra din ansökanKontaktSandra Svensson
sandra.s@framtiden.comFöretagFramtiden AB
AdressFramtiden AB
Drakegatan 7
41250 Göteborg
KontorsadressDrakegatan 7
Jobbnummer 3833517
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